Freeway Ford

Write a Review952-888-9481

CLOSED NOW - Closed

Leon and Kim were extremely helpful and made me feel good about my decision. Even though I was there for a long time the day of my purchase they made me feel comfortable. Very satisfied.

Great customer service! Billy sold me my 2016 Ford Fusion and made everything very easy! He made me feel completely comfortable with my decision and was extremely helpful!

Needed major work under the powertrain warranty. Service was prompt, friendly, and honest. Courtesy ride was very convenient. I plan to come here for all work on my 2009 Ford Edge.

I test drove a vehicle on Nov 17th, and noticed the "check engine" light came on. The salesman said it would be resolved if I purchased the car, but then told me that since they did not know how much the repair would cost, I should pay a higher price for the car. He offered me a lower price -with the check engine light on, or a higher price with it off! I was floored!



He finally agreed to the lower price with the engine light off, but did not give me a straight answer about what the problem was. Less than 70 miles later (2 days of driving), the engine starts sputtering badly, and my trustworthy mechanic says that there is a serious issue with the ignition coils, and it will cost $1300 to repair.



So I told my story to the Sales Manager, and ask what he'll do to help make this right. He tells me that he's sorry this happened, but his mechanics could not possibly have mis-diagnosed the problem, and that this "underlying issue" must have developed after I drove the car off the lot!



He went on to say that he understands why I'm upset, but under state law he's honored his obligation.



Sounds to me like he has heard from disappointed customers before; I am not talking about the law, I am asking for honest customer service!



I do not trust this dealership to take care of me as a customer, and recommend that you look for another dealership. Morrie is great!