Randy's Electric

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Randy's installed a new service panel for our home. They were very clean and had great customer service!

Appalling business practices. Theft by swindle came to mind. Power went out on Black Friday. Zach came out and charged $199 "emergency fee" and diagnosed main breaker was arching and sparking. Said that they don't make parts for that 200 amp panel anymore and had to replace the entire thing for... $6000! When I questioned the cost, I was told that I could find someone else if I didn't like the cost but that he wouldn't put a temporary fix in if I did, leaving an arching/sparking breaker in my kid's bedroom through the holiday weekend. I told him I felt backed into a corner, and he (Zach) said, "well, that's what we charge." I told him to do the work (temp reroute to a 40 amp breaker), and he made me sign a $1000 "down payment," and that they'd be back "later in the week, maybe Thursday or Friday" to finish. As I knew I had three days to cancel, I did the following night and demanded an accountable portion of my "down payment" back. I contacted several other electricians who were appalled at the price, and the licensed/bonded contractor I chose replaced the entire thing for $1500 the following Monday (including the permit). He also told me that they DO still make parts for the box, and that I could have just replaced the main breaker, but that because the previous owner had done a shabby job with the wiring, he recommended I replace the entire thing.I waited for a response to my demand letter from Randy's and did not get one. Not even a text back from the tech when I told him I was canceling. I finally called on Tuesday, and they agreed to give me a portion of my "down payment" back (charged $338 for 40 minutes of work and a 40 amp breaker), and then told me that they cared about me.