Roger's Master Collision of Bloomington

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CLOSED NOW - Opens at 7:00am

First off the communication was appalling. My car was over a week late (In the shop for over 3 weeks) with little or no explanation. Once I finally got my car, there were multiple problems that should have been caught. They replaced the driver’s side mirror with the wrong one. It should have been a folding mirror, but it was not. The horn was replace with the wrong horn. Two low note horns were installed. The hood was put on crooked. While buffing the car they burnt through the paint on the fender. The front license plate holder was not reinstalled. They also stated they could not find the chrome covers for the outside mirrors. I did the research and found the parts for them to order. Weeks later, they were still not ordered. Weeks later the correct mirror was still not ordered. Where is the quality control? Every time I called and talked to someone, they were very polite, but that does not make up for the poor quality of work and over 2 months to get the work completed.