Universe Games

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Universe texted an offer on Black Friday 2014 that they declined to honor once I arrived at the store. The offer was supposed to be buy 1 get 1 free on all board games and dice. The message came out via their loyalty program Friday morning. There had been no attempts to send any further communication by 6pm when I arrived at the store. They stated that they would not honor the advertised deal because they INTENDED to say buy 3 get 1 free and they didnt want to SPAM their customers again with the correction. One of the employees offered to let me have the BOGO deal as long as the free one was less than 50% of the purchased one... this was essentially useless since most of their games are roughly the same price...unless I wanted to buy an $80 game there was little to nothing that I would be able to use the deal on anyway.



The manager claimed that the text was a typo. No, it may have been a mistake but not a typo! the text clearly said "BOGO" which is not a simple typo if the intent was buy 3 get 1 free. I also dont believe that it was impossible to communicate the mistake to their customers. I went to the store a full 7 hours after getting the text. I am a member of their loyalty program so they have several methods of contacting me. Finally, mistakes happen but the business should have been willing to offer something more reasonably close to the advertised offer.