Lowe's Home Improvement
4660 Grape Rd, Mishawaka, IN 46545
Reviews
09/04/2013
Provided by SuperpagesI bought a Samsung refrigerator in 2011 and after18 months it started having problems, the refrigerator did not cool properly and every time it was repaired it would go out again after about 4 weeks. Lowe's Service Advantage kept sending out repair people but it never worked properly. After being frustrated with the Service program I asked to have the refrigerator replace and I felt like I was getting the run around. I called the store and talked to Tony Smith a manager at the store, Mr. Smith said that if they did not agree to replace the refrigerator, he would do his best to help me. In the end they did agree to replace the refrigerator but it would take another two weeks, at this point my refrigerator had not worked for three weeks so I went into Lowe's and talked to Mr, Smith and he helped me pick out a new Kitchenaid refrigerator and it was delivered in just a few days. In the end Tony Smith gets a10 and the service dept a 3. Thank you Tony Smith!
More Business Info
- Hours
- Regular Hours
Mon - Sat: Sun: - Extra Phones
Fax: 574-272-0131
- Brands
- 3M, Allen + Roth, American Standard, AquaSource, Armstrong, Blue Hawk, Bosch, Char-Broil, Dewalt, EverTrue, Frigidaire, GE, Garden Treasures, Gatehouse, Harbor Breeze, Hitachi, Holiday Living, Hunter, Husqvarna, Idylis, James Hardie, Jeld-Wen, Johns Manville, Kobalt, Kohler, LG, Master Forge, Maytag, Moen, Nest, Olympic, Owens Corning, Pella, Pergo, Portfolio, Project Source, Reliabilt, Samsung, Scotts, Sta-Green, Stainmaster, Style Selections, Sylvania, Task Force, Top Choice, Troy Bilt, Utilitech, Valspar, Weber Grills, Whirlpool
- Payment method
- check, amex, discover, master card, visa, cash, diners club
- Associations
- Boys & Girls Clubs of America,E2D,Eliminate the Digital Divide,Habitat for Humanity,Keep America Beautiful,Lowe's Heroes,Lowe's Toolbox for Education,Lowe’s Foundation,SkillsUSA
- Other Link
- Categories
- Home Centers, Building Materials, Garden Centers, Hardware Stores, Home Improvements, Major Appliances, Paint, Small Appliances, Tools
- Other Information
Specialties: free haul away, easy exchanges, easy returns, Lowe's gift cards, free delivery, free shipping