Fondren 5 Star Pet Resort

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DO NOT LEAVE YOUR DOG WITH THIS PLACE!! We had our dog stayed with this pet resort for several years; our initial exprience was fine, and our dog seemed happy when we pick her up. However, problems with this place started about a year ago, when our dog was bitten by another dog during day care; afterward, this resort admitted that the offending/biting dog had a history of biting others, and somehow they ignored this history and continued to allow this aggressive dog to come to day care. The other frustrating part was that this resort stuck us with the vet's bill, instead of asking the biting dog's owner to pay for the bill. They cited that "this is a common policy, regardless whose dog is at fault." It did not seem worth the trouble to fight over a bill for $90, but it left a sour impression for us.



We just picked up our dog today from her Thanksgiving stay, and there were six bags of food unfed (unfortunatley we did not discover this issue until we got home and checked her belongings). We aked the store folks about what happened over the phone, and they gave me the run around, citing "oh it's possible that she did not eat her food and our staff put the food back into the ziplock bag (by the way, I told them that such a practice is unsanitary and should not be done anymore)." After a few minutes on the phone giving me excuses, they finally discovered that no feedings were recorded for the last 2 days of stay, without a reason recorded. They asked me to wait until they have had a chance to speak with the staff responsible for feeding our dog. I patiently waitied half an hour without a response and called again, and they cited that the staff was out to lunch and would not be back for another 30 minutes. By this time I WAS FURIOUS and asked them to call the staff on his/her cell phone, and they refused to do so and stated that they would like to discuss with the staff "face to face." IT WOULD SEEM THAT STARVING SOMEONE'S DOG FOR TWO DAYS WOULD WARRANT A MUCH MORE URGENT ATTITUDE AND SOLUTION THAN ASKING THE OWNER TO WAIT UNTIL SOMEONE RETURNS FROM LUNCH!



Our dog ate/drank fine when she got home, but did so as if she has been starving for at least a couple of days. It is clear that she did not get fed for at least 2 days.



STAY AWAY FROM THIS PLACE WHICH CAN"T EVEN PERFORM THE BASIC FEEDING.

Absolutely the best boarding and grooming services in Houston! I drive from the Galleria area to board and get my dogs groomed here. The staff is terrific and everyone knows each pet by name! They offer a great doggy day care, and my maltese loves it! My bichon frise looks terrific everytime I have him groomed at Fondren 5 Star. They are really great with both animals and owners. They helped me out a lot when a family member had to be hospitalized and I needed to board my dogs on short notice! I have been taking my dogs to Fondren 5 Star kennels for more than 10 years and have recommended them numerous times. All my friends thank me after they try this kennel.

Love this place everyone is very nice. Dottie loves to go there when we go on trips. Grooming is very good, and the training is excellent

I brought my dog here for grooming for the 1st time and was greeted warmly and they took a moment to make her feel comfortable. A customer was there and recommended their services without hestation. My baby came out looking so pretty and I was very pleased that they finished in a timely manner. We'll be back.