Cimarron Ridge Apartments

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I lived at Cimarron Ridge for 2 years. The first year was great. The management was always friendly, prices were fair, and the whole atmosphere was very open and friendly. We did have an issue with maintenance and their lack of effort in fixing certain issues in the apartment, such as our bathroom cabinet having a hole in it. They fixed it by placing another piece of plywood on top of it. Could not use that cabinet for the entire time living in the apartment.



Once the new management took over a year later, all the decent quality went down hill. My first experience with our apartment management was when we had just rescued a small puppy that we wanted to add onto our apartment lease. We already had one dog on the lease, which the lease said that 2 pets were acceptable, so we were simply adding on a new pet. The management told us that they would reduce the pet fee to $200.00 (which was the original pet fee) instead of the new pet fee of $400.00 that they demanded per pet. Of course we thought this was nice and accepted the terms, but once we got the $200.00 paid we got a late notice on our door saying that we owed another 100.00 for our rent. When we asked about it, the manager said that we still owed 200.00 for our new puppy, but that they had said that they were only going to charge us $300.00 for our new puppy. Ok, we did not get the original agreement in writing, stupid move on our part. However this new agreement I made sure to get it in writing. My fiance and I both went there and signed the agreement ourselves. Next month we got another late statement saying that we owed another 100.00 for the pet fee. When I approached the ladies in the office, they tried to place the blame on us saying that there was a miscommunication between my fiance and myself, even though we both went in together and signed the agreement. I have a copy of that agreement still in case they decide later to charge us again. I would not have mind paying the 400.00 if they asked for it up front, but they lied saying they would discount only to try and make us pay the full 400.00 anyway. After that they tried sending us a notice again saying that we were paying too little, and tried to say that we needed to pay for cable and trash. So ultimately in the middle of our lease, our rent went up even though our lease plainly stated the amount we were supposed to pay every month and said nothing about paying for cable/trash. I did not care to argue with them and conceded to pay the higher rent cost despite what the lease stated. Ultimately, we were conned by them and I can honestly say I have lived in multiple apartments and have never had such dishonesty from management before.



As far as the overall area around the apartments. It is nice and quiet, but the maintenance lacks in multiple areas. The dog stations never have any doggie bags, the safety lights on the sides of the buildings are always out so there are a lot of dark areas around the apartments, and the lawn service is done sporadically.



The pathways between the buildings can be dangerous because they allow sand and mud to build up along the concrete. I slipped several times because of this. They do not keep the gazebo area cleaned so be sure to take a dusting rag with you if you plan to use it. The apartments are now overpriced for the quality of appliances and lack of maintenance done on them.



On the plus side, they do have a small gym, laundry center, and 2 pools around the apartments. They also have a little place where you can wash your car. Water cost are supposed to be included in the cost of the rent, but they may have changed.



I suggest that for anyone going to rent there, be sure to double check every i dotted and t crossed on the lease to make sure they do not add in extra costs without you knowing it.