Cytranet

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8/27/2018 - Company now being responsive and helpful. Like a normal business. Too many really bad things have happened so far for me to dramatically change my score, but I will definitely give them another star at this time for our current experience.

Update: 8/21/2018: Day 91. Cytranet completed the phone changes and transferred all calls to the right service... they didn't tell me when they did it, it was a Tueday morning surprise, so we weren't prepped but we managed to make it through the day. Thank you to the amazing people at JustPressOne.com for keeping their people trained for 91 days while we battled with Cytranet. Thank you to Joey at Cytranet, who is the first truly helpful person we've encountered there, for getting this done finally. There are still glitches to resolve. Here's hoping.

Update: 8/14/2018: Day 84. Our new phone message has been recorded and emailed to Cytranet. I've asked when they will make the changes to our phone system IVR and await a response.

Update: 8/10/2018 - 80 days since initial request for support. I've asked they cancel my contract since they can not or will not fulfill the terms of their contract (for reasons I will not discuss at this time). We asked for 3 changes, and they refused to help. Recently, inexplicably, 1 of the 3 change requests was recently granted without letting us know it was going to happen. All of the sudden our after hours phone calls were going to the new company. I'm glad, but this happened without notice at all. Parts 2 and 3 are still stalled, they say they are waiting on a new recording from me but that's totally unnecessary to do their part. But I will record it this weekend and put the ball back in their hands again.

Update: 7/12/2018 - 51 days with no support. I'm waiting on communication from them.

Update: 07/02/2018 - 41 days since we requested business critical, less than an hour to complete, programming changes to our phone system. I've been told that Cytranet will not help me until I remove my bad reviews, but my bad reviews only exist because they wouldn't help me. If all these new 5-star reviews are real customers, and in my personal opinion that is highly unlikely, then all I have to say is "wait until you need help."

Update: 05/30/2018 - Chase Nelson of Cytranet has implied a threat of legal action (he said he was "turning this over to legal") rather than address my needs as a customer. He has told me that my requests have been deemed "not critical" at this time. This is not the first time that they have threatened a lawsuit rather than provide good service.

Terrible experience. Moderately okay basic phone service, which we've had multiple technical issues with. The problem is they are incredibly, unbelievably responsive to emails and phone calls. I can not overstate this. Any service issue I've had, any technical request, any complaint, they don't respond. It takes 10 or more emails to *maybe* get a reply (which is often not helpful). The price is nice, but the cost of being stuck in a long-term one-sided contract with absolutely no customer service or tech support is way too high.