Mullinax Ford of Mobile | Dealership

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Service was great in the service Department. The company as a whole is terrible, I will never recommend them, I had a car shipped in from another dealership and PAID A PREMIUM price for it because it was limited edition. Limited Edition meant scratches on the paint, a second hole drilled into the rear bumper cover for the license plate because the incompetent license plate installer didn't use the required hole! Seriously something as basic as that, I wasn't offered any compensation for any of the above issues, THE BUMPER UNPAINTED ALONE IS OVER $800 yes it is a small hole but it is MY car I should be the only one putting holes in it. The car was shipped without the cover on it and had little scratches everywhere, they weren't noticeable at night but as soon as I got to the gas station and the lights showed everything and the dealership had closed for the night! I had to return to pick up my second key because it wasn't shipped with the car, they did offer to pay for gas for me to drive back to Mobile. My salesman Bennie told me I would receive a call Monday or Tuesday from Mr. Alvin Davis and that has yet to come to fruition, 2 weeks later still nothing. I was told I would receive something in the mail from the owner, that was a lie, I received a thank you letter from the salesman to my address back home in Ohio and I am stationed in Mississippi. I called one day and asked why my title paperwork isn't ready 10 days after I bought this $50,000 car, they said it can take a while sir " we sell over 200 cars a month so it takes a while" I have 10 days to get my tags in Mississippi, the law doesn't allow me a grace period outside of that, I had to complain to the finance manager so he would write me a 20 DAY temp tag. Bottom line they sell over 200 cars a month, they DON'T NEED YOUR BUSINESS, take the drive to Estabrook Ford in Pascagoula and ask for Sean Varone. I apologize for the long rant, Bennie is a nice guy, I will never do business with Mullinax, any of them! Apopka started the issue with the transfer from Florida, Mullinax Mobile didn't solidify it. I included Alvin Davis on all the Correspondence that was pertinent to the issues, never once did I get a replay from Mr. Davis, everything was second hand from Bennie and he made it seem like he was too busy to address the little guy! I am a man of my word, I paid my $1000 deposit, I held up my end, Mullinax didn't hold up theirs. LESSON TRUELY LEARNED my mistake for ever going back after my first bad experience.

Use another dealership - stay away form this one. They will be untruthful in the finance department. I was misled on two cars within one week. GM even told me that they made mistakes and he was going to fix it, only to not follow through, even after telling the better business bureau that he was going to. Which they are not rated with the better business bureau, what does that tell you.



Be cautious. Buy elsewhere!

They will go out of your way to make you comfortable! Excellent customer service!