Aspire Heating & Cooling

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Mr. Brown, We tried to look up your records in our system so that we could call you to discuss this matter. We didn't find your name in our system. We are so sorry to hear that you have had a bad experience with any company which provides service in our industry. We offer up-front pricing and seek approval by the homeowner before proceeding with any repair - including the initial diagnostic. As a small business owner, I can relate to needing to charge standard industry prices for repairs. This enables us and other reputable companies to cover all of our costs and to stay in business so we may serve our clients into the future when they have a need. I can also relate to how expensive services can seem as a consumer, but am grateful to those willing to provide services for my benefit and understand that to maintain a viable business, there are far more expenses than just the parts and the technician’s time. We have an open door policy at our company and would invite anyone to reach out to us directly when they encounter a challenge with our services or have questions about our pricing-- or for any reason. We always appreciate constructive customer feedback. We invite our customers to contact me directly at 336-936-9111. Sincerely, Bob Lauwers / Owner Aspire Heating & Cooling, LLC