Debs Flowers & Gifts

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I went into Deb's Flowers to order a corsage and boutonniere for prom. The woman who helped me was very friendly, and wrote down every small request I had for the corsage and boutonniere. I left feeling very happy with my experience and confident in their abilities to fulfill my order to my satisfaction.



I have never been more wrong.



I arrived to pick up the flowers and they had trouble finding them. The prom was on Friday, but my order was placed in Saturday's pile. This was fine as they found my flowers, but the problems kept compounding like something out of a movie.



The boutonniere was completely incorrect, while the corsage did not have the correct color accents (which was written AND underlined on the order form). The small asian woman (I did not catch her name) then went into the back room to change the boutonniere (I showed her a picture of the one I ordered) and put on the correct colored accents on the corsage.



While waiting, another customer came into the store. After making small talk, I found out she has "never had a problem at Deb's Flowers". In an ironic turn of events, the woman was double billed. This was quickly cleared up, and the woman left the store.



A few minutes later. after presumably sending a picture to her daughter of the corsage, the woman returned and told one of the employees that they gave her Calla Lilies when she requested Dendrobium Orchids. If you have ever seen these two flowers next to each other, they look NOTHING alike. The woman went into the back and was still in there by the time I left an hour later.



Back to my experience. The boutonniere was then given back to me with yet another incorrect design, so I showed the asian woman the photo another time. The corsage was correct, but I then noticed that the corsage had less than desirable roses on it (they were supposed to be peach but in reality were more like a peach and brown camouflage).



The woman came back with the correct boutonniere design, which I was very pleased with. I then proceeded to discuss my options to be rid of the camouflage peach rose on the corsage. This is when the woman got nasty.



I showed her the spot that I disliked and she told me it was fine and that the rose came in that day. I then told her that even if that is the case, I was not happy with the color. She told me that I could either take the flowers the way they were, or I could just leave. Knowing that I could not get another corsage that same day, I paid for the flowers and left.



When I came home, I contacted FTD. They were so appalled at the experience I had that they sent me a $25 gift card.



I will never go back to Deb's Flowers.