Stacy's Travel

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The people that run this business are despicable. There was a huge ordeal of me canceling my vacation. They even made a police report on me after I left. Me, a nurse, mother to two, wife to a wonderful husband, volunteer nurse, and God-respecting woman. Now they are posting false responses to the reviews I posted about how terrible of a company they are I am so glad I didn't go through with the cruise we had booked with them. They don't deserve any money. I can't wait to be done with this whole ridiculous ordeal, but they just keep coming after me! Very close to filing a restraining order!

Very poorly run business! Horrible customer service! Don't bother with this company!

I wish I could give ZERO stars, but that isn't an option. We booked a vacation a year in advance. Life happened and we had to cancel a few months later due to unexpected financial obligations. They told me we had to come in to cancel. I did. When I was told there is a cancellation fee for Stacy's Travel (not the cruise line we booked through) I took my credit card out. I get it, nobody is happy to have to pay a cancellation fee, but I understand why they do. It was $25 a person and yes they did charge a cancellation fee for our two children that are 7 and 5 years old, so $100 bucks. Whatever, I get it. I handed my credit card over and Stacy, the owner herself, sat behind me saying, "My employees don't work for free" and things like "You don't work for free why should we." Hostile. Another woman started pulling out the contract and making copies and trying to show it to me, to which I said, "I agreed to pay it already, I don't need to see the contract." So, as the environment grew more hostile with unnecessary comments, the poor women actually helping me wrote down my credit card information and then told me I could leave. I went to leave and Stacy stood up and said, "I am going to call the police if you leave!" (RIDICULOUS!) She stated I had to sign my credit card statement, which the employee hadn't even run my card yet, she was going to charge it later (like you would over the phone with the expiration date and security code on the back). Stacy and two other employees bullied me while the woman typed my information in and charged my card. This seemed to take a lifetime... I was called a "terrible client" and Stacy said "We don't want your business." I commented about that and said, "This is disgusting" and the women called me disgusting back and laughed at me. I mean full-on bullying, all because I had to cancel... just gross. I've never been talked to that way by a group of strangers. Terrible business. Terrible employees. TERRIBLE SPITEFUL OWNER. Shame on them.