Metro Stone & Granite Inc

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Also agree on dishonest . My counters were not sealed correctly ( that I had confirmed by builder )which caused dark marks that won,'t come out . They sent a man over that agreed with me but went back to office and told them I spilt oil on my counter . They finally agreed to fix the spots but want me to sign a release that if they come out worst that I have to deal with that

Just bought granite for my house and looks great. Metro stone and granite did a great job and the help from Crystal Vick was great I would use metro again in the future thanks metro again

Dishonest and deceitful business practices by this company.



When we selected the color for our granite counter tops, we chose from an advertised sample that contained creme, black, and caramel colors within the stone. When our granite arrived, we were shocked to find that our granite only contained creme and black colors. I think we found maybe 4 or 5 specks of caramel color the size of bread crumbs in all 5 of our counter tops.



So we contacted the company for resolution. Our first attempt in resolution resulted in Jorge coming out to our home, finding a left-over piece of our granite in the garage and making some half-a$$ed attempt at suggesting their granite was a perfect match to what they installed in our home. Let me repeat that, Jorge took a left-over piece of our own granite in the house and compared it to our own granite in the house! To this day, they still have refused to make a direct comparison of our granite to the advertised sample.



So after I called them out on their dishonest and deceitful attempt at suggesting a color match, Jenn Watson responded with the company line: granite is a natural stone and will vary from slab to slab. I completely understand that all granite will not be a perfect match; however, I don't think its unreasonable to expect the color advertised as Caramel Fantasy to have the color caramel within the stone. Especially when the advertised sample contained caramel throughout it.



So my caution to any future buyers would be to understand that you may not get what you expect from Metro Stone and Granite. And if it so happens that they don't provide to you the granite of your expectations, they will do NOTHING to try to fix it. In fact, they will even resort to lies and deceit to try and cover up their misrepresentations.



Finally, if any prospective buyers would like to see documentation and pictures of just how badly Metro Stone and Granite misrepresents their products, email me at j w foste @ clemson.edu (no spaces). I would be happy to show you their lies, deceit, and misrepresentations.

What a tremendous improvement with the Crema Montana granite. We are very pleased with the result and were impressed with the skill and very pleasant manner of the men who installed the counters.

We have already happily recommended Metro Stone and will continue to do so.

Thanks so much for your expertise with all olf this!

Sincerely, Fred and Jean Depp

I hired Metro Stone to install granite countertops in my kitchen. They keep changing the schedule. When they arrived they had two pieces, out of five, cut incorrectly. They did cut new pieces the same day and returned without letting me know they where coming - interupting a dinner party. They damaged my brand new handmade cabinets putting in one piece and have not repaired it. Further, they do not take my phone calls or respond to me emails about it. The countertops are attractive.