Union County Public Library

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I was very disappointed with my last visit to the Monroe branch library. While checking out, I was informed that I owed a $14 fee for a damaged book from back in June. I questioned what the damage to the book was and why I was never notified via telephone or email of the damage. I asked to see the damaged book, and the clerk was unable to show me what I was being charged $14 for. There was no record of anyone from the library contacting me about the damage. I was told I had to pay the fee or I could not use my library card again. I will not be returning to this branch. Unacceptable!

I am appalled at the disrespect I just received from this library staff! If I could contact someone other than writing a review I absolutely would! I have a 20 month old and a newly turned three year old and I was expected to leave immediately because my 20 month old was being a typical 20 month old! FYI, don't have a children's area ladies if you can't handle any type of noise! I will NEVER go back to this library and I will make sure others know how very unprofessional these ladies were along with their great inability to be helpful!! The rudest most embarrassing experience I've ever had to deal with!!

I sat in the teenage section while my child looked for books. She came back to me after choosing each book. She told me she was going to ask a librarian for help in finding a book and I thought this would be a good learning experience. Mistake, the librarian helped her but then told her even though I was sitting in the adjacent area she would have to have me with her since she was only 8 (10 required). When I asked the librarian about it she explained with a straight face that it was because of fears of child abductions. This fear didn’t happen during the first hour my child looked for a book it popped up when she asked the librarian for help.