Alabama Power

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BEWARE!!! ALABAMA POWER hands off it's warranty and other service repair to 3rd party repairmen. They do not personally service what they sell anymore. I am so disappointed and frustrated besides feeling unappreciated. I have been a customer for over forty years with multiple accounts and purchased many appliances from my local store. A refrigerator in my rental property has been not cooling since July. I have lost over $100 a month due to the inconvenience to the renter since that time. Being retired and on a fixed income, this hurts.
With more calls to the 800 service line and more emails than I can count, I visited our local store for help. Even their calls and emails to the those "in charge" have been unanswered. Each time a repairman is sent out, parts are replaced but nothing changes...it still won't cool. Evidently, quality of service is not of concern as much to them anymore. Note, I have been patient, pleasant, and hopeful , especially in light of COVID and Hurricane Relief efforts but it is a fact, I have been treated unfairly

They have a cow if you get behind on payment on washer and dryer even if you have got a lot of stuff from them and you alway paid off very early.