Precision Paint & Body Inc.

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My impression of Precision Body & Paint: nice property, convenient location, well kept, clean waiting room and nice employees. My experience at Precision Body & Paint: I had some minor work done to my truck unsuccessfully. Moreover, there was a 2% surcharge for paying with a CHECK, "Only with cash will there be no additional fee," says Scott, the owner of Precision Body & Paint. I asked Scott, "As a business owner, there is no merchant fee for a check, why do you impose one on your customers? His response: "How am I suppose to know if your check will bounce or not? For the time it takes for me to chase you, the additional fee won't even cover it." Judging by Scott's tone, the owner of Precision Body & Paint does not trust his customers very much. Speaking of which: the work took nearly 3 weeks to "complete," two weeks over Scott's trusted estimate. During that time, Scott did not fix the areas that I had requested. Instead, he would always cut me off mid conversation because he "had a baseball game to run to." This happened three times throughout the three weeks that he had my truck. Regarding the work that Scott did not finish, he promised to refer me to someone else who could but never did. He had me order my own parts, failed to install those parts properly and even charged me extra for installing the parts that he failed to order. My truck has not driven properly since. Scott's business conduct was deficient, abrasive, unethical and condescending. Scott chose to speak down to his customer, fail to complete the work properly in a timely manner and charge an additional 2% fee for paying with a check because the customer did not have a wad of 3Gs in his wallet. Capital One says it best: What's it your wallet? How would you rate Scott, the owner of Precision Body & Paint had YOU been treated this way?