X Cycle Repair Inc.

Write a Review252-777-4444

CLOSED NOW - Opens at 9:00am

We took our wave runner to this shop to be repaired in May, 2016. The original estimated time of completion was 3 weeks. The shop kept it all summer "working on it", so we lost an entire summer. The total cost eventually far exceeded the estimate. The wave runner was finally repaired and we were called to pick it up at the end of August, 2016. We live out of town and could not return to pick it up and had a conversation with the receptionist, who promised us we had until 10-1-16 to pick up the wave runner because it had taken them so long to complete the work. We then asked a neighbor to pick it up and he went to the shop and the owner would not release it until we paid an additional exorbitant amount for "storage". We were never given a break down for the storage cost . We were told the owner "overruled" his agent and wanted additional money for storage, despite the earlier agreement and despite his keeping the equipment for 3 months. We objected to the significantly increased amount and continue to object to the excessive charges.

This was essentially extortion we had to pay to pick up the equipment. The work is too expensive and the owner is not to be trusted. Get everything in writing because he will not honor his word or that of his associates. We will never deal with him again.

I could not be happier with the value of service. CJ was very knowledgeable and meticulous. I brought my bike to get my tires changed. CJ brought it to my attention that my chain was in need of service, so he did that as well for a good price. My 600rr rides great now and is ready for the season. X Cycle will be my go to shop in the future.

Outstanding little independent shop. Quick, thorough, and they get it right the first time. Nice family owned and operated business. Service and quality are important but ethics and honesty are too! Colin scores well on all!