Honda of Morgan Hill

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We were then pushed to Anthony to work on the financing of the car. Anthony kept pushing us to sign the different agreements that are normal in the process of purchasing a car. However, I requested to get the full information of the car and the final price before signing anything. Anthony pushed his screen over and it shows a different price on what was agreed on (~$xx,850). I asked him about the discrepancies and if I can get a full breakdown of the fees. He pulls out the notes and price that we negotiated with the sales representative and it clearly shows ($xx,553). I asked him to bring in the sales representative into the room to clear this out however he said no and that I have to go back outside and negotiate it. There is nothing to negotiate; it is on the paper. I wanted everyone to be in the same room and clear the miscommunication, however, he insisted that I walk back outside to talk to the sale representative. I did as he asked and the sales representative agreed on the same price ($xx,553). I went back into Anthony’s office to show me the agreement, but now on the screen, it shows the price ($xx,525). Anthony begins to mock and provoke me by asking if I wanted the $xx,553 price or the $xx,525 price. He was very abusive by asking that rhetorical question three times!

Terrible customer service. Lack of transparency. Abusive.

After all the signing, I politely asked for printed copies of everything and was completely ignored. He then gave us a USB with the documents, however, during the process of transferring the file, he pulled out the USB quickly. I asked him to check to see if the files went through. He said no and I can go outside to check on the sales representative computer. Lo and behold, there was nothing on the USB and Anthony was gone from his desk.

Anthony is very disrespectful, aggressive, and slimy. He shows that he is lazy to fulfill simple tasks that would make the customer purchasing experience comfortable.