Owens Septic Service

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DO NOT USE THIS COMPANY! We are having an issue with septic system. Water coming up from the D box, not going into the fingers. I called this company and spoke with the wife, nice enough. Husband shows up about an hour later, already pulling his hoses off the truck before I could even get of of the house. I explained the problem and he says we need an excavator, completely uninterested in solving the problem I had called them for. He said it had been 3 years since we had pumped, we needed it done anyway. After 20 mins, he hands me a bill for $300. NEVER ONCE quoted me a price. I said that I would never use them again. He replied that he didn't need our business. I called back and spoke to his wife. She pretended at first not to remember me. Then she pretended that I never described the problem as being the D box and that all they do is pump septic. Why would I call them to come out if that isn't my problem at all? She said that I must be mad at myself. This is second time we've used them and it will be our last. All we were looking for was some type service recovery. No sympathy and no understanding.

I have used Owens Septic several times. They are always prompt and courteous. I purchased a place with a septic and I had no idea how a septic worked or that you need to maintenance it to keep it working properly. The people at Owens are very knowledgeable and have helped me understand how things work. I really appreciate the GREAT Service I get every time I call.