John Howard Subaru

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I was told when I purchased a 2015 Subaru crostrek that I would have four free oil changes when I presented this card (See photo below). Nowhere on the card is a time restriction. However, after using it only two times, they told me that I could no longer use the card because two years had passed. I feel like I have been missed lead i went out of my way to go to this dealership so I could get a free oil change. I told the service technician that I had this card before service was done and he said just present it at check out. When I did present it they gave me a “present”......a bill for the oil change :-(

I brought my Subaru legacy in to have the brakes checked, because the brake pedal felt like it had no pressure and the car was taking too long to stop. The technician who was supposed to be checking the vehicle was shown by the dash cam in the car to have parked it at the back of the dealership for an hour and never pulled it in, then he took it on a joyride around the area. As shown by the dash cam he maintained a minimum 15mph over the posted speed limit throughout the test drive, and never actually tested the brakes during this test drive. The technician brought the vehicle back and certified that they were in perfect working order without ever pulling the vehicle into the dealership or really checking the brakes. When this was brought up with the general manager Jeff Meadows he refused to do anything about it, since he personally did not feel that I had been wronged enough to do anything about it. This dealership put me in a potentially unsafe vehicle, because of their technicians negligent actions and failure to check the vehicle.
I would not recommend this dealership, because they do not value their customers or their customers safety.

Barry went above and beyond for me to help put me in the truck I have been wanting! Outstanding service!!

I love purchasing my vehicles from John Howard motors. Sales and service are very good and the owner is a gem.

I wasn’t even going to buy a Nissan, I USED to be a dodge guy, but this new cummins in the Nissan xd trucks is awesome!! Jaime the sales guy was awesome and dirk the manager was great as well!!

The salesman, Mr. Matt Riffee, appeared knowledgeable, honest, courteous, and friendly. Accordingly, he inspired trust and made the buying process non threatening, relaxed, and comfortable, thank you.

This is the second car I've purchased here. I appreciate the, working with my budget. Everyone was very personable!

Very friendly sales staff. They did take time to look at my first car when it got towed in. Other than that very friendly staff.

Came to look at new Rogue but you did not have the one in stock I wanted. Shawn & Barry located one & had it for me the next morning. Very happy with everything.

Everything went smoothly. We are very happy with sales person. mangers and finance. This is second purchase here and we arw from clarksburg. Really like everyone here, building and service.

Did the deal over the phone from my home in michigan. Very easy to put the deal together. Scott was very helpful and professional.

She was a very nice and helpful! Any questions we had, she would always answer. Stayed later several times just to help us.

Fair dealing with me, gave a good price. I confirmed the price was fair. Barry Cox was very easy to work with.

Tim Long was our salesman annd did a good job getting us what we wanted. WILL COME BACK AGAIN.............................................................................

Kirsten was great at assisting me in buying a WRX today. I came in with a bit of a complex transaction and she, along with the rest of the team were great. I appreciate how accomodating Kirsten was during the entire process.

Me an my wife hve been turmed down numerous times by other dealership i came into the dealership an they got me approved for a 2016 nissan versa.

Very helpful, friendly, accomidating. Dewight is a very polite and personable. I recommend John Howard to my family and friends! Mary Soccorsi.

Employees are very friendly and helpful. I found them very willing to help me get a vehicle in my price range and assist in financing the vehicle. He was patient answering my questions and explaining the vehicle features.

Dirk was fantastic, he had the car we wanted but it was damaged in transit to the dealer ship, but he found one and dealer traded for it and got it within a day or two.

Pete was incredibly helpful and knowlesgeable. I would highly recommend him to friends and family. I love my new forester!