Brier Creek Pet Hotel

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CLOSED NOW - Opens at 7:30am

I would not take your pet to this location AT ALL. It was the worst experience I've ever had boarding my dog. To start, I called to inquire about leaving my dog at this location asking the type of rooms they provided. They stated that they provide VIP rooms and apartment rooms....VIP rooms you had to pay extra for.



I told them that was ok because my dog did not like to be around other dogs and that I'd rather have her enclosed in a room. Well they charged me the extra money and when I go to pick her up, I asked for a tour to see her and when the staff member showed me to the back, she told me the kennel my dog was in was their apartment style then I said wait a minute.....I paid for VIP. She then said oh, I meant both of these type of kennels (one open and one enclosed) are VIP. I asked her if she could show me the apartment style since both of those were considered VIP and she said oh.....the manager changed it over the weekend and we no longer offer apartment style kennels.



Going out, I looked up at their board and there they had written that they offered apartment and VIP room boarding. That wasn't it....when they handed me my dog back, she was wet and smelly, EXTREMELY thirsty (she drank an half a bottle of water in my car).....alot of her food was gone and she hardly eats that much plus they lost her leash.



I called to speak to the manager named Cindy....and she did nothing but state that they tried looking for the leash and couldn't find it and that they moved my dog to an apartment style kennel because she was very scared of the big arse dog they put next to her (no duh....that's why I called). She said she's sorry my experience was not good and that was it.



I will NEVER take my dog back to this place. NEVER.

i've been thrilled with the service and my pet shows it. she is always happy to go play for short or long stays. the staff really cares and will go out of their way for us!

we're happy- because our dogs are happy to go for their grooming, boarding and daycare appointments. and our dogs don't lie- they have the best response to this place than to any other places they've gone to! the staff is friendly and professional and always keeps us updated on how our dogs are doing. a class act!

We're thrilled that our dog, Cindy is happy to stay at Brier Creek Pet Hotel! She loves her boarding stay and even grooming! We started with day play here when we moved to the triangle last year and now use daycare, boarding and grooming!

Good place. Quiet area. They just don't answer their phones.

Reedy Creek Kennel or Brier Creek Pet Hotel is good. They're not the best in answering their phones, they typically don't answer the phone right away, you have to call several times. Their service is descent, no major complaints.