Lenovo

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I bought the Lenovo 23 inch touch screen in March 2016 from home shopping network(1st time I ever bought from HSN). They pushed the lifetime customer support. Other cohost asked, "lifetime? that's great. that makes it worth the price right there." I agreed. 'but customer support goes to Philippines, and I can't understand them, and they misinterpret every question. I told them all I want to do is turn on my mobile hotspot. For some reason, it is not turning on. they tell me I must pay them about
$200 for the service. I ask them what happened to lifetime support? they don't know what I am talking about. I had to make many phone calls to just get Morrisville, NC as headquarters, no phone number. I recommend never buying another Lenovo. 1 star? I wish I could put no star. Now, before people start making excuses. I practice Immigration law for 20 years, so I am very very used to talking to people with accents. Also, I am very computer literate.

WORST CUSTOMER SERVICE I have experienced in years! No one seems to know where to send calls they have no clue what to do with.

Ask for corporate phone number not one rep could find a corporate number.

Ask for supervisor there doen't seem to be any or any they can connect to, its a shame nice product nasty customer service!!!!!!

Most Helpful Customer Reviews



Fundamentally Flawed and Absolutely Worst Product Support Ever

By Caroline Silvers on January 1, 2014

Purchased this all in one from another retailer, love the system design, monitor and after getting proficient in Windows 8.0, thought I had purchased the "prize". Can have 3 screens (apps) open and beautifully streamed my slingbox so that we could multi task and use it as both a TV and PC. But....as we all know, when you walk away for some selected (system settings) period of time, the computer should go into sleep or hibernate mode. Well....the indicator light would remain on, but the screen would go blank and you could not wake it up via any of the provided instructions and the only way to revive was with a full forced shut down. After multiple calls to customer "no service" I was informed that I had to purchase PREMIUM software support to get a fix. Having googled the problem, I realized it was systemic throughout Lenova products, esp. this one. Why on earth would someone have to pay for customer support just to get the fundamental functions (on, off, sleep) to work? Let me tell you we had to return the product, because even when we turned the system settings to "never" go to sleep or turn off, the screen would turn off. When returned and the problem was explained to the service representatives, they decided to see if the problem existed on their floor model. SURPRISE, they experienced the same problem when tested in the store.



Bottom line....the product had a severe fundamental operating problem and asking a customer to pay to get a fix (which I don't believe even exists) is just downright criminal. I have never taken the time to write a negative review but was so compelled to do so by how I was treated and how poorly they support their product. I will wait until APPLE comes out with a touchscreen all in one and pay out the ying yang for it just to get a product and support that that works and is wonderfully supported.