Paradise Day Spa Tanning & Nail

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CLOSED NOW - Opens at 9:00am

I wish this had a "zero star" option. I will never return to this awful place and I will be sure to tell everyone I know never to go there. I called before I went to find out how much a gel manicure was. The girl on the phone told me $38 and proceeded to give me more information about how long they last, etc... I went in for appt., the girl did a pretty good job. I went to pay and a man at the counter (I am assuming he is the owner/manager) rang me up for $40. Now I realize this is only a two dollar difference, but I mentioned that I called and was told $38. He immediately became very defensive and angry, saying I called the wrong place. I remained polite and even pulled up my recent calls on my phone and showed him the number and time I called. The girl who had answered my call was standing beside him and she pointed to a sign near the telephone and told him, "See, it says $38," to which he replied, "No, no, still - she pay $40!" I said that I felt that it was customary to give a customer the price they were quoted. "You pay $40!" he demanded. When I handed them my check card to pay the $40, I told him I was very disappointed and would not be coming back. "Good!" he said. "You don't need to tell me anything!" I was shocked at how rude he was to a paying customer, even while his other customers looked on. I have never once been in an establishment where I was quoted the wrong price on an item or service and not been given an apology. While it was only a two dollar difference, it was the principle of the matter. Clearly, this man's customers and reputation mean nothing to him. I was blown away by this negative experience.

I won't go anywhere else to tan or get my nails done! I love Paradise!