General RV Center

Write a Review586-701-7292

CLOSED NOW - Opens at 9:00am

I don't want to bore you with a long drawn out letter, so I'll make it short. General trailer of mt clemens has the worst service department I have been to in 30 or so years of owning rv's .
They had my RV for over 3 weeks to repair several things I needed done. Well $5.000 later and only about %20 of the repairs were done right. Took my trailer to a seasonal spot for the year and set it up, almost everything that they said that was fixed and working was not!. the same things I took it in for there was no change. After 3 service calls out to my trailer to try and fix the same problems that were wrong, no fix. Well after 2 or 3 conversations with management I still have no help!. I don't know about the other General Trailers, But I was warned about this location and was told by several people not to go there. They are way overpriced in the service department. and I would not recommend this place to anyone. Customer care is not the best. I am still waiting to hear from management on my problem

Thank you!, Thank you!, Thank you! you guys at General RV in Mt Clemens are great from sales to service and the parts boys. Bought a used trailer, things went south, you made things right. 5 stars to service, 5 stars to sales, 5 stars to management. 15 my book any day. i will be back for my next one. Guest who..John?

Worst service department on the planet. Sales staff are nice and you might get a good deal from their large selection. However; if you have your rv serviced here for any kind of major warranty work, you will be straight out lied to. They held my rv 3 weeks to tell me what I told them when I brought it in. When challenged about this they assured it would be shipped back to the manufacturer the next day. 2 weeks later I received a phone call telling me my rv is now ready to ship back to the manufacturer and should take about another 3 weeks. DO NOT - REPEAT - DO NOT let these people work on your rv.