Ben's Plumbing Service

Write a Review530-926-2200

We have used Ben in the past and it was a great experience. However, we were very disappointed recently in his behavior. We finally got an appointment for him to check an outside leak. The time was scheduled for 10am. At 10:20 I called and Laura his wife told me that he was just finishing up and should be there shortly. At 11:10am Laura called me and told me he was in Lake Shastina about 20 minutes from us. I asked why he was in Lake Shastina and she said that is where his GPS took him. He had been to our house before and there is no way he could have mistaken our address for a Lake Shastina one. Laura said that if we want him to come after his two small jobs in Lake Shastina or to come right now. I told Laura for him to come as we have been waiting a long time for this. She said that she would tell him.

About a few minures later he called and gave me the option of waiting until his jobs in Shastina were done but that he was not coming to our house than go back 20 minutes to Shastina. I asked Ben, why would you think our house was in Shastina since you've been here before in Mount Shasta. His response was, "that's just the way it is." He lied to me. I truly think that he had those jobs in Shastina and hoped that we were there too even though he has been here before in Mount Shasta. I advised him we would make other arrangements and we would NOT use him again. I cannot stand a professional person who owns a business to misrepresent himself or his company. VERY disappointed in how he treated us--a former customer!

Prompt, reasonable, very knowledgeable and professional... and a very nice fellow. HIGHLY recommended !