Advanced Geothermal Heating & Cooling

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Cosby's came at the exact time they were scheduled. They did excellent work on my AC and Furnace. They were friendly, efficient and very reasonable and I got the 1 year service contract with them. I would recommend them to everyone. Eileen Hartman

Customer beware! We had an appointment scheduled "after noon" - that was the closest estimate of arrival they would give. At 4 p.m. I called the company to ask when they would show and was told THEY WOULD NOT BE ABLE TO MAKE THE APPOINTMENT. This is after taking off work and waiting 4 hours and not even receiving a phone call even though they had 2 contact numbers on file. When I complained about the poor customer service, they refused to even reschedule, which I wouldn't have done anyway. I asked to speak with the owners about their abysmal customer service and was told by the owner's wife they were "sorry" they fell behind schedule and they cancel appointments when that happens. They do not call the customer to let them know their service call will be late or canceled. If you want to be treated with respect and courtesy, TAKE YOUR BUSINESS SOMEWHERE ELSE.