Pacific Style Landscapes

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Very, very disappointed. Hired them late summer of 2017 and I was excited after the owner, Steve, came out to look at our garden and give us our estimate. After that visit, communication was a trial. I was told that we would have one lead assigned to our property who we would work with and that never happened. I asked repeatedly to have mulch put on the beds and never got a price or the work done. I was assured that pruning and feeding would be done when needed and that did not happen either. During initial clean-up I was asked if I wanted a particular shrub pruned. I said yes. The crew left 15 minutes later and to this day that shrub has not been pruned. They had been shown clearly what needed to be done, which were weeds and which were wanted plants, and then I found them cutting down my Russian Sage while in full bloom. By June 10th of this year, my roses were not pruned, none of my flowering shrubs had been fed or pruned and their last visit had been in the first week of May. They were supposed to be here every other week in Spring and Summer. I sent emails and left phone messages regarding work needing to be done that I never received answers to. I was never assigned a regular day or time so never knew when they were coming. When I finally sent an email telling them I was firing them, and why, I still received no response. If they didn't want to work our yard (and it is a challenge, no lawn, all flower beds and gravel paths) then they should have said so in the first place. The worst customer service I have experienced in any industry in a long time. I do not recommend them as they seem be all talk and no action.