The Janes Company, Inc.

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They helped us DIY and even helped over the weekend. A fantastic system and great service!

UPDATE: Barry from Janes reached out to me today re this impasse. Having only just heard about it himself he very kindly offered to re-price this part at the going retail rate of $250 and adjust the invoice accordingly. That was a man-up move if I ever saw one. As a mentor once told me, it matters not how far one falls, but how high you bounce back from it. Kudos, Janes!

We have a rental in Bellevue and the heater recently stopped working. Janes has worked on this in the past and so we called them back. That was a mistake. First, they charge $230 just to come out. As hard as that was to swallow I reluctantly agreed because it ain't that warm in Seattle these days. They then charge $170 per hour for labor. Turns out the computer board was the problem. I found this online for $250 from a number of sources. Janes price? Nearly $600. If I get it retail for $250 that much how much do you think they get it for? The problem is this $230 'call' charge compels you not to search out a second opinion as you're already out a bundle. If it were just for myself I would gladly put on a few blankets and send these guys packing, swallowing the $230. But my tenant was already two nights without heat and I was determined not to make it a third so it was with great regret that I approved the work. Total charge, part plus labor was nearly $1,000, all for a part that could be purchased for $250. I'm embarrassed to admit publicly that I gave these scoundrels so much money but if it keeps you from making the same mistake then I do so with my head held high.