Dillman's Furniture & Mattress

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We purchased a bed frame from them 1 month ago. The price was great. The sales person was nice and that's where the positives end.

When I asked how soon we could get the furniture I was told that all they had was the display and that I could have that. No additional discount was offered for me taking a "display unit" which I found unacceptable. I told them that I'd like a new one (which comes in a box) instead of the floor model. I was told it would be 2-4 weeks before they could get one. This was a little long but acceptable for my timeline.

They told me the manufacturer was in Peru, Indiana and they always have the bed frame I ordered in stock. I was told that Dillman's makes a few trips up there each month so this was encouraging. I understood that they weren't going to make a trip up there just for my order but a couple of them so I figured that is why I was told 2-4 weeks.

2 weeks later I hadn't heard anything so I called to find out what the status of my order was at that time. I was told by a gentleman on the phone that they hadn't been to the manufacturer yet but they were expecting to go there at the end of the week.

Fast forward to today, 2 weeks later, and I decided to stop by the store to once again check on the status. I was told again that, in the last 2 weeks, no one had gone to the manufacturer to pick up the furniture. I also was told that they "should" be going there the following week and that I'd have my bed frame then. So I left with no bed frame and no promises.

Don't waste your time if they have to order your furniture. You'll wait around forever for it. I've gotten a custom finished recliner from Lay-z-boy in 1/2 the time I've waited and they actually had to make it. All this company has to do is drive a little over an hour to pick up what I purchased from them. They don't even need a semi-trailer to transport it. They could do it in their van that they have parked out front (assuming it's shipped in boxes as they've told me).

At this point I'm taking my receipt to 2 other furniture sales places that sell the same brand of furniture. I'm going to see if they want my business and can deliver in a timelier manner.

We purchased 3 matching LEATHER Sofa, Love seat, and Chair, and a sofa table. Paid a great deal of money for the items and were told that we would get new items (and NOT DISPLAY ITEMS). Told we would have to wait about 5 weeks. We waited 5 weeks and they delivered the OLD DISPLAY ITEMS and NOT the new items as stated. Not happy with their methods.