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DG
David G.

11/20/2018

Provided by YP.com

I would absolutely NOT recommend this organization as they false advertise their products and then do not make good when there are issues. The below was part of an email that I had sent to the owner, Tony, who said there was nothing he was willing to do to make good. Just poor customer service and follow through.

My wife and I came to your store where we met Bob and he took us through your product offerings. In fact, we had the opportunity to meet you that visit and I was pleased at what a professional organization you have built. We went through the process of picking out the cabinets, colors, types of inserts and layout with Bob and we were provided with a time frame on how long the cabinets would take once we signed the agreement. Per Bob's direction, we were told that anything standard from J&K Cabinetry would take approximately 2 weeks. We were told that anything custom from Countryside would take approximately 4 weeks (double the time frame). We used two different types of cabinets (standard white cabinets from J&K and custom color cabinets and hood from Countryside). The sequence of events were then as follows:
3/19 - We signed the agreement/contract on March 19, 2018 and will be happy to forward the documentation on that if needed.
5/14 - On May 14, 2018 we were sent an email that said they would give us a 48 hour update on May 21, 2018
5/21 - We were told on May 21, 2018 that the cabinets would be delivered on May 24, 2018.
5/24 - No cabinets were delivered
5/25 - Cabinets were delivered (with many damaged pieces as well as broken glass pieces)
5/30 - Cabinets were installed by carpenter
7/20 - Vent hood over range top still not installed due to no insert/blower
So, to recap, we were told 2 weeks for the J&K cabinets and 4 weeks for the Countryside cabinets/hood and the process ended up taking approximately 10 weeks (not to mention that the hood is still not installed due to the vent/blower issue).

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Cabinet Makers, Cabinets, Carpenters, Kitchen Cabinets & Equipment-Household
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