Cabinet Creations Plus
515 N Lake St, Mundelein, IL 60060
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11/20/2018
Provided by YP.comI would absolutely NOT recommend this organization as they false advertise their products and then do not make good when there are issues. The below was part of an email that I had sent to the owner, Tony, who said there was nothing he was willing to do to make good. Just poor customer service and follow through.
My wife and I came to your store where we met Bob and he took us through your product offerings. In fact, we had the opportunity to meet you that visit and I was pleased at what a professional organization you have built. We went through the process of picking out the cabinets, colors, types of inserts and layout with Bob and we were provided with a time frame on how long the cabinets would take once we signed the agreement. Per Bob's direction, we were told that anything standard from J&K Cabinetry would take approximately 2 weeks. We were told that anything custom from Countryside would take approximately 4 weeks (double the time frame). We used two different types of cabinets (standard white cabinets from J&K and custom color cabinets and hood from Countryside). The sequence of events were then as follows:
3/19 - We signed the agreement/contract on March 19, 2018 and will be happy to forward the documentation on that if needed.
5/14 - On May 14, 2018 we were sent an email that said they would give us a 48 hour update on May 21, 2018
5/21 - We were told on May 21, 2018 that the cabinets would be delivered on May 24, 2018.
5/24 - No cabinets were delivered
5/25 - Cabinets were delivered (with many damaged pieces as well as broken glass pieces)
5/30 - Cabinets were installed by carpenter
7/20 - Vent hood over range top still not installed due to no insert/blower
So, to recap, we were told 2 weeks for the J&K cabinets and 4 weeks for the Countryside cabinets/hood and the process ended up taking approximately 10 weeks (not to mention that the hood is still not installed due to the vent/blower issue).