Caliber Collision

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I had my car towed to Price's in Murfreesboro, TN 11/4/15 after an event with 2 Kamikaze deer that ran into my car. I was told when I first called that they would call me the car arrived on their lot. No call received. I went to the Price's Collision Center location to sign the authorization form and was told I would get a call within the next 2 days with the estimate for the repairs and when to expect it to be ready. No call received. I called them yesterday, 11/9/15 and asked for the estimate and what the status of my car was. I was told they would have to call me back as their computer was down. Now it is the next day and no call received. Not a surprise at this point. I called them at 12:12PM and was told the person that could give this information had stepped out and they would call me back in 10 min. I advised of all the times they were going to "call me back" and in a week, it has not happened even once. She assured me she would call me back. Tick tock, Tick tock. At 12:41PM, I called them back. Had lengthy holds and apparent difficulties finding someone who had this information. Was told that "we have one of our guys going to the back of the shop to get the information". I finally got the information I requested but had to again ask for the estimate and hold. I told them I knew it had to be available as my insurance would have had to agree to it before they began working on it. Ugh! Why can't someone just do what they advertise they will do?

Took my car in to have some hail damage repaired. They said it would take 3 days.. it took 5. I had to call them on day 4 to get the status of my car. Car went in with almost 1/2 tank of gas, got it back running on fumes. I look at the paperwork, and they drove almost 200 miles. I asked why and they told me that they take hail damage to a 3rd party who is in Nashville. I was NEVER informed of this. Left a message for the General Manager in the Brentwood office with my complaint. Took him 3 days to call back. He said he'd call the shop to see how my demenor was before he'd deal with me. Another week passes and I hear nothing. I call back and was told the Murfreesboro shop was supposed to handle it. Well after 3 weeks they gave me a check for 1/2 a tank of gas. Price was also $500 more than quoted and they couldn't explain why, since it was a "paintless repair" and no parts were needed. I had to pay it or not have a car. If you want HONEST work done, stay away from this place.