Cellairis

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OPEN NOW - Closes at 9:30pm

Do not use them for an Apple product. Their screen replacement got glass behind the home button and when they replaced the home button, Apple locked my phone. Disaster. Been without my phone for 48 hours already and cannot get anyone with authority to contact me or do anything!

IPad Mini screen was repaired with faulty screen that cracked when the device was picked up during normal usage.

I had my iPad mini repaired at the Stones River Mall Cellairis location in Murfreesboro, TN due to a cracked screen on September 24the of this year. I was told that it was best for them to keep the device overnight on the clamps in order to better ensure the screen was firmly set. On October 29th, my device was lying on the table with the screen in perfect condition when I picked it up, the screen made a small pop sound and cracked on the corner. It was not dropped or mishandled. When I took the device back to the Cellairis location that did the screen repair,the manager said they could not fix it under any warranty because the screen was cracked even though my complaint was that the screen cracked in just over a month of having a new screen put on the device by them. I was told I could contact customer care with my complaint. I emailed them and receive a response from a customer service representative that the location has stated they would be willing to offer the screen repair for a reduced price of $89.99. I already paid $164.61 for the initial screen replacement. I advised the customer services representative that I was not willing to pay for another screen replacement when the first screen cracked due to no fault of my own and no misuse to the device. It was several days before I heard back from customer services representative in which she stated that she was still working on the issue. I received a phone call from customer services representative on November 17th while I was at work and I called her back on November 17th and again on November 18th. I left two messages, but she has not returned my call and I have received no further emails regarding the issue.