Zaxby's

Write a Review828-835-3331

CLOSED NOW - Opens at 10:30am

OK, so it is Sunday night, 7:45pm there are 4 couples in the restaurant, not crowded at all. We placed our order and then got our drinks, napkins and sat down to wait on the order. The crew working seems ot be having some real fun in the back with lots of hooping and hollering going on. One person on the drive through, one on the cash register at the front, a manager walking around in a light blue shirt and three others standing around talking while one man in the back is making the food. The restaurant is FREEZING cold. We can't believe how cold it is in there. After waiting patiently for 20 minutes for our food I go back to the front with the intentions of inquiring about our order. 5 people including the manager walk by the front while one is on the store telephone having a ball with whoever she is talking to. The rest were standing around talking. Nobody was acknowledging me. I can see our food is sitting on the shelf behind everyone. There was a NC Highway patrolman that had ordered right before us and he was getting just as angry ad I was. They finally pulled down the food and inquired as to what our order number was. They did not have condiments or salad dressing on the tray and the little red head at the register acted as if she was doing a big favor by asking the cook for the condiments. The highway patrol officer still did not have a knife and fork and although he had asked for it twice had still not received his,



OK, so we get the food and all of it is COLD, the chicken wings and French fries had absolutely no heat whatsoever, very disappointing and very unappealing. We finished up and I asked the cashier for the district manager's name. She said she did not know his name and did not have his number. She asked the manager and she told her they were not allowed to give it out. The manager then completely ignored me and did not wish to deal with me so she told the cashier to refer me to the toll free card for complaints on the wall just inside the door. She then turned around and walked away. Now all of this occurred while I am standing there looking right at the both of them.



This is our first trip to Murphy and we are really enjoying our stay but this meal was a huge bust and we will never be back. The sad thing is, the entire team besides the cook and the girl working the drive through could truly care less. The cook and drive through girl were working their buts off but everyone else seemed to be having a private party and the customers were just an annoyance.



The toll free number is not even for Zaxby's, it is for a service and they were just as useless. For a chain restaurant it sure was a shocker to have this terrible of service and again the food was not even close to being warm.



This was a total FAIL!