Harlan Automotive

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OPEN NOW - Closes at 6:00pm

I was in Murray for a family event over the weekend. My AC stopped working on the way to town. I called Harlan Automotive and asked if they could look at my AC issue for me.

Pros:

They were able to get me in immediately. They have a very efficient text messaging system. They were friendly.

Cons:

They did not communicate the exorbitant diagnostic charge ($150) up front. When we discussed the problem and the solution, they didn't communicate the actual issue with my car. Instead, they made assumptions and decisions for me and gave me a recommendation that overstated the issue with my car based on their preference and assumptions.

Summary: Their approach to diagnosing and making recommendations is not very professional. They didn't communicate necessary details at any point. I can't speak to their workmanship because I did not have them do an actual repair.

Bottom Line: It cost me $150 to get incomplete and, ultimately, incorrect information.

Upshot: After a hot trip home, my mechanic in the town where I live gave me a more specific diagnosis and will make the repair for much less than their recommendation. I already know and trust his work.

Never again will I take my car there for repairs... They said the cooling fan was bad, charged $543. to replace it and the car overheated before I got it home ..I received a quote from the Chrysler dealer to do the same job that was less than half what Harlan charged.. RIP OFF... DON'T LET THEM GET YOU...

Needed a repair to our foreign car. Parts can be expensive, owner researched to find us a reasonable priced part with same high quality! He cut the cost over half. Always friendly always helpful. Trustworthy!!!

Terrible service. The lady up front was EXTREMELY RUDE and I will never be doing business with them again.

The most impressive aspect of Harlan Auto, aside from the car service itself, is their awareness of the customer. The waiting room is very neat and clean, which you don't expect from an auto shop. They even offer complementary Kuerig coffee while you wait. It's a modern, updated establishment with traditional customer service.