Connecting Point

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I found them to be very responsive to our needs when we had problems with a MacBook Pro 15" from late 2007. It was having trouble waking up. After several minutes with Apple Support, they suggested taking it to Connecting Point (75 miles from us). The tech tried several ways of making it wake up. One of these succeeded with software, but there still seemed to be a problem with the logic board. We opted to order a new one from Apple. We will be going back tomorrow to see if he can pull the hard drive from the old machine in order to migrate to new machine. I'm sure we will have to pay to get this done, but so far no charges have been involved.

I purchased the first generation iPad here only to find a huge dent in the back when I got home. Called in immediately, left voicemail, and explained the issue. Apparently there was nothing they could do and I was out of luck. The rep taking calls at the store was rude and didn't want to remedy the situation. I informed them I was heading to Charleston that weekend, where there is an actual Apple retail store, and they pushed me into taking it back there so they wouldn't have to deal with it. Luckily I spoke with the Apple Store manager and she replaced my dented iPad, even though that was against company policy since it wasn't purchased at that store and technically a dent is considered wear and tear, even though it came to me like that.

My second experience consisted of trying to get a Macbook Air fixed. This was one of the models that had the hinge defect in 2008. Apple said it'd be billed to them, but they still tried to con me into some sort of $45 fee. We knew what was wrong with the Air, so there is no reason I should be required to pay this. When I explained this to the rep she told me there was still a fee, even though it was a fix covered by Apple. I heard the technician in the background giving an attitude and trying to wiggle his way into me paying that fee. I promptly declined and Apple fixed the situation. I was referred to Connecting Point originally by a friend who swore by them, but since then they've gone downhill. With their Market Common location closing down they're running things into the ground, fast. Customer Service is key.