Patricia Grand Resort

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I am being FORCED to pay $140 for a hotel room that I did not occupy. We made to SC to discover that the city was in a state of emergency due to this storm (schools shut down at 11:30 am, businesses were closed, the governor recommended on the news that everyone go inland). I called the Hotel and spoke to a supervisor. This supervisor refused to offer a refund but indicated that if I called a particular number that I could rebook at no additional fees. I agreed to these terms. I gave that particular phone number a call to rebook. The current supervisor that is on shift (Sept 7, 2016 3:58 pm) refuses to allow me to rebook and is basically calling me a liar. This is pure manipulation at its finest, bad business, injustice, and I will not tolerate this unfair treatment. I have evidence that everything I claim here is true. I will continue to spread the knowledge of how horrible the customer service was as a result of this company's unacceptable practices.