Rooms To Go Patio

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"DO NOT PURCHASE ANYTHING FROM THE "ROOMS TO GO" furniture store AND WE DO NOT RECCOMMEND this store located in Myrtle Beach, South Carolina (601 Market CT, Myrtle Beach, 29577) to anyone.



Here is our adventure and as you can read from many other reviews, you will notice the similarities; Poor Service, condescending and aggressive manager (Bob Beadling), No customer service and broken furniture. Good luck in getting your money back, delivery of your purchased items and good luck in the customer service center.

Update to the review below. Finally a few days ago I got my money back from Rooms to go for the couch protector that they didnt put on my couch. Now an update on the couch I purchased. I purchased the Cindy Crawford white slipcover beach side couch and loveseat. ITS A PIECE OF CRAP! I have only had a few months and the cushions are already smashed flat looks like I have owned to 10 years! I hate it. I have to flip the cushions every day pretty much because they are so flattened out after you sit on them. Looks horrible and most uncomfortable couch to sit on. Biggest piece of junk furniture that I have ever purchased! Between the incident with the fabric protector, the way I was treated by the rooms to go employees at the store and the piece of cheap made furniture. I cut my Rooms to go card up and will NEVER purchase anything from them again!





Just purchased a couch and purchased the fabric protector. When couch arrived I immediately knew it hadn't been applied. The delivery guys had to borrow my screwdriver to remove the wood blocks holding the cardboard and plastic on the couch which means nothing had been done to it because only the plastic would be there. I immediately called as soon as the store opened to let salesperson know he said don't worry about it you will still have the warranty if something happens. I was stunned ok first of all I want what I paid $160 for I want it on my couch to keep something from happening! He then laughed and said I see what your saying. I mean seriously?? He said they were going to have the technician call me and set up a time to apply. Well I call later and get their office manager on the phone which got into an argument with both me and my husband. The next day I called and she answers the phone anytime anyone calls and asked for a manager and of course she tells me again there isn't one there. I then call back she answers the phone and ask to speak to my sales rep she knew it was me and put me on hold for over 15 min and never came back to the phone so I got in my car and drove down there. I had the assistant manager pretty much call me a liar. Anyway in a nut shell. I finally got a guy at the RTG corporate that use to work in the warehouse and he told me if they had to remove wood blocks with screwdriver to remove the plastic and cardboard then I was correct my couch had not been touched with the fabric protector. This man resolved my problem because the employees at this store refused to help me. DONT PURCHASE ANYTHING FROM THIS STORE! The salesman wont help and the girls that work in the office were like dealing with a bunch of high school girls that acted like bullies!! I felt like I was dealing with children the way they handled the situation. They don't get it without the customer they have NO JOB! Do yourself a favor go somewhere else where hopefully the employees are actual people that act like grown ups and care about you AFTER THE SALE. Also if you buy the fabric protector make sure its actually on your couch when you receive it!

No customers service, I would not recommend shopping at the Myrtle Beach store. I had bought several rooms of furniture to later find out items were back order. Because of the back order items multiple delivery dates were made 4 in total. Times were giving by Rooms to go 8am to 12 pm for delivery, 3 of the 4 delivery showed up approximately 9pm. When I called the 800 number for an ETA because they missed the 12pm mark, I was told "they would get there when they get there, and times were giving as a courtesy and are not accurate". They advertise great saving with whole room purchase, but there is no flexibility in furnishing a room, and the cost well exceeds the advertised price. I spent a lot of money in this store and got a lot of aggravation for it. I found the general manager, Bob to be ignorant and condescending.

We ordered bunk beds for our kids. We had to wait a few weeks for it to be delivered. This was for a vacation home, so we set up the delivery time over the Fourth of July. When the bed arrived, it was defective. The bed did not have holes drilled in four locations, so the delivery drivers had to leave it in pieces. RTG said it would take a week to get the new part. Instead of waiting a week, I drilled the holes myself and put it together in four hours.



Also, the materials used in the bunk were scuffed and cracked in a few places and the overall quality was poor. It just doesn't look like what you see on the internet. I guess that is what happens when you buy something sight unseen. Finally, RTG called me five times on my cell phone and hung up every time. They were trying to set up a delivery time for the new parts and "were having problems with their long distance provider". When I finally spoke to someone about this, they were somewhat rude. In college, I bought some things from RTG that worked fine. However, I will not buy from them again.