Pizza Hut

Write a Review936-569-7257

CLOSED NOW - Opens at 11:00am

Our experience was having a credit card "skimmed" and used to purchase on-line games (gee, college-aged student employees...I wonder if they might be involved with on-line games) The management was absolutely disinterested and not helpful. Roll the dice yourself...the employee who is responsible obviously has the backing of Pizza Hut management and is still there. The pizza is okay...the price...

The problem began on Sunday, November 24. We ordered 2 double deep dish pizzas, and when we went to pick them up, found they had given away one pizza. Not wanting to wait, we left unhappy, with one pizza. When we got home to eat it, we found that it was cold and not good. I called to speak to the manager, to tell them we were unahppy that they gave away the first pizza and that the second was cold. I asked him how he could make it right. He offered a free pizza at the time of our choosing. When I called to collect on the pizza this evening, he said no problem. When we went to pick it up, guess what? THEY HAD GIVEN IT AWAY! The manager said "guess I owe you two pizzas now..." Frustrated again, we left. I called back and asked to speak to the manager. I was placed on hold for 11 minutes. I left my house and returned to the store. The manager was away on a delivery. When he returned I asked him about the situation and he said that my mother had given HIM attitude. I told him that they had absolutely NO REGARD for customer service. We have been customers for 30 years and will NEVER return to the store. BEWARE... the Pizza Hut on University Drive is wonderful. Avoid the one on North Street