The UPS Store

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OPEN NOW - Closes at 6:30pm

BEWARE!!!!!! IF I COULD GIVE A NEGATIVE AMOUNT OF STARS TO THIS LOCATION I WOULD!!!! This is the most irresponsibly store I have ever had the pleasure of dealing with in my life thus far and I would not recommend it to anyone that has confidential and time sensitive material that needs to be mailed. I paid a considerable amount of money to have my government documents sent via express mail guaranteed to get there the next day with tracking information and insurance as well for peace of mind. Not only was my package not delivered but the tracking number provided was useless and my package was unable to be tracked. Upon contacting the office to figure out what happened I was informed that they weren't sure where the package was however I could only get a partial refund since they could only refund "their cut" of my payment. The worse part was the so-called manager Zack was very nonchalant and could not even begin to explain or rectify the situation. Long story short I was not only advised by the local post office to never go to this store again I was also advised by consumer affairs to contact the local DA's office so that this type of behavior is not repeated. I have filed reports with consumer affairs, the BBB, The DA's office,, the main headquarters in San Diego and also contacted 7 on your side so that others are made aware of and hopefully never have to succumb to this sort of impetuousness. I am still awaiting some sort of apology or contact from the store owner but after reading some of the reviews I doubt that will ever happen. All I can say is NEVER AGAIN!!!!!

This is a classic bait and switch. Advertising as a member of the respected brand that offers multiple carrier shipping choices, but you will find they are actually a UPS Store and will try to switch you from Fedex to UPS whether that is the best choice or not! And I was searching in the 95492 area code when this pops up as serving my area. Gawd, it is 40 miles away.



Who is kidding who?