Continental Acura of Naperville

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My parents have been buying from Continental since I was a child. So I wasn't too concerned when I bought my first Acura from them. I had to go back and get a new one after being rear-ended and my Tl being totaled. Worked with Greg Pew for the second time. I knew right away I wanted another Acura and from the same place/person. Great service, easy to work with. Greg took the time to show me all my options, drive on the test track, he even worked hard to get me the car I wanted since it wasn't in stock. Highly recommended. I've never been disappointed!

Not only does Continental Acura have a great selection of used and new cars but most importantly they have a great team that stands behind their vehicles. Our salesman, Tony Garcia, was a pleasure to work with and helped us find the perfect car (2011 Acura MDX) at the perfect price. We were upside down with our trade in and both Tony and his sales manager, Sam, stayed several hours after closing to help make it possible for us to drive away happy in our new vehicle. I couldn't be happier with my new car and the customer service I received. Tony is professional and easy to talk to. He is there to answer all of your questions even after you drive away with your new car! He actually makes the car buying process enjoyable and easy!

The entire experience was great. Greg Pew and Sharon were great to deal with and Sharon went out her way to get a few things we needed. Greg made our purchase of our 2012 TSX a relaxing and took his time going over the features. He also got our cell phone linked to the bluetooth as well as setting up other featues set up. There was no preasue or hype just good customer service. We love out TSX and it is everything Greg said it was. Hank and Joy

Went for a car wash - they did a nice job! Barabara was very nice to deal with.

I needed to get my 2004 MDX detailed so I decided to take it to Continental Acura to have it done so I knew it would be done right. Wow, was I wrong! I dropped off my vehicle on Dec 1, 2011 and went to pick it up on Dec 3, 2011. When I got into my vehicle I looked to my right and my passenger seat bottom had 2 huge tears/rips in it. I immediately got out of my MDX and went to the cashier. I was shaking and explained they were not there when I dropped it off. She really did not know what to do so I asked for the manager. Henry, the Sales Manager came out and assessed the damage. He told me to stay in the loaner and to talk with Darren, the Service Manager, on Monday and he would take care of it to not worry. Henry told me that he is leaving a note for Darren to call me first thing on Monday. I started getting anxious when it was almost 11 AM on Monday and I had not heard from Darren. I called Darren and he said they are not fixing the seats as they were like that when it came in. I told him that is amazing because I had 7 people in my car the day before it was dropped off that saw the seats and they were not like that. I then said I would file a claim, he stated I should and I told him not with my insurance company but with theirs. The vehicle was in their care, custody, and control and they should be held liable. He then said that he wants his car back and to come pick mine up. I was fuming at this point. I took a coworker with me to pick up the MDX that saw the vehicle the day prior and had been in the vehicle many times. We arrived and they tried to actually make me pay for the services when they had ripped/tore my leather seats. I told Darren I am not paying because I am worse off now than what I was before I dropped off the vehicle. He stated the vehicle looked better. I could not believe what I was hearing. I said I refuse to pay, he stated he would call the police. I was in disbelief; we own 2 Acuras that are both serviced there. Why would I try to state this happened this time as opposed to the many other times I was in there? It makes no sense. I was done with Darren; I asked to speak with the GM. Tony, the GM came out and looked at the seats, waived the bill and then said he would call around and see if he can get other seats to swap from another MDX. He said well, it is a 2004 so the seats are just worn. Once again, my seats were not torn when I went in. There was one small snag in my seat that I showed him and stated it was there before I dropped the vehicle off. Why would I be forth coming about that but not the other huge tears...it makes no sense. I told him I will give him until Friday to get the seats. He promised he would call me later that day and let me know what he was going to do. He did and he said he is currently looking for more seats and appreciated me giving him until Friday. He stated on Friday he will call me. I never got a call. On Tuesday the following week I was sick of dealing with Continental. I called Sentry, their insurance company. Darren had set up a claim and told Sentry they were not paying. The adjuster told me immediately without even seeing pictures or talking to any of my 7 witnesses that they will not be paying a dime on this claim. I have not heard from Continental since and it is now Dec 31. My seats are still torn. I went to McGrath Acura today with my other Acura to get an oil change and told the service advisor and he said he wants to see the seats and will try to help out.

I have also sent a letter about my experience to the CFO of Continental and never received a response. I have now filed a BBB complaint, a Department of Insurance complaint on Sentry, and a complaint with Acura.

Take pictures of your vehicle before you take it in for service because they will never admit to doing any damage to your vehicle. I learned the hard way.

My husband purchased an MDX from Continental Acura in 2009. When it was time for me to finally retire my Lexus, he wanted me to consider an Acura. I submitted an on-line price quote request and was immediately contacted by Greg Pew. It was so nice working with a highly professional sales team, and we went away very satisfied with our Acura TL purchase. I would confidently recommend Grep Pew and Continental Acura to family and friends.

I am in the military and was stationed 1,000 miles from Continental acura and therefore had not seen the vehicle prior to purchasing it. Eddie was extremely helpful and professional in assisting me with purchasing my vehicle. I had purchased the vehicle on ebay, which was my first time ever doing so. The services and expertise which Eddie provided made the process seamless and painless from the time I decided to purchase the vehicle to the time the vehicle arrived at my house. I would highly recommend Continental Acura and using Eddie for purchasing your next Acura be it used or new.

Bought a car here in 2004 and the sales and service have been great. Came back last week and met Tom Trulis who helped us buy another vehicle that same day. He was great and really helped us feel comfortable and helped us choose the right vehicle for us. I now have bought 3 acura's and see no reason not to buy more in the future. A great auto experience. Edwin and Colleen.

First Rate Customer Experience! Continental Acura located in Naperville, Illinois is my number one auto dealer. I first purchased an Acura RL from Continental Acura in 2006 after meeting Mr. Greg Pew following doing Internet Research to purchase an Acura automobile. Mr. Pew?s initial contact email was the most effective communication I had ever received from a car salesman. I met Mr. Pew later to purchase an RL and was sold on Continental Acura because of his professionalism, transparency and extensive knowledge of the Acura line of products. He is absolutely customer focused and responds to a call with the correct answer, always in his signature calm quiet effective manner. I recently purchased a second RL from Continental Acura and Greg Pew and his team handled the entire process, efficiently and effectively in one visit. This is a #1 salesman committed to first rate customer service and a dealership you will certainly have a great experience. I continue to enjoy them each time.

Our experience buying our '10 MDX was a great experience. This is the 3rd car we've purchased from Greg Pew. He is always easy to do business with and is highly knowledgeable about the cars he is selling. I highly recommend you seek out Greg if you're buying an Acura.

I had an awesome experience buying a new TSX from Continental Acura of Naperville last month. Everyone there was extremely helpful and friendly and my salesperson, Greg, was great to work with. I would recommend them highly.

Just bought a new MDX from Kirk Roberts at Continental Acura. Best buying experience I've ever had from start to finish. Even the loan paper work was quick and efficient. Traded in my old MDX with almost 175,000 miles on it because their service department kept me up and running! Those guys are the best technicians around. I think they like servicing the new MDX as much as I like driving it.

We have found Continental Acura to be superior when it comes to their service department. Appointments are made when it's convenient for us, each step of the process we're informed of what is going on - no matter who you deal with everyone seems to know what is happening with our vehicle. We have confidence in their assessment of what work is required and it has always been completed on time. We would recommend this dealership without reservation.

Continental Acura provided me with outstanding customer service. I got a great deal on my Acura but I got an even better deal with their service department.

Friendly, quick, and competitive! Abe, our sales person handled it all and with a smile. I shopped for the best deal on the MDX and found Continental to have the best deal. Go to Continental Acura, You will be Impressed!!! Cheryl Holmes