Gerald Nissan of Naperville
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1575 W Ogden Ave, Naperville, IL 60540
1575 W Ogden Ave, Naperville, IL 60540
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06/07/2012
Provided by YP.comBoris was very helpful and very patient and very persistent in finding a way to help me which was really appreciated! Thank you!
07/02/2012
Provided by YP.comVictor was very professional and knew the product very well. He stayed with us through the long process.
Thank you for your review! Victor will love to hear your positive feedback about his service. The car buying process can be long, but we're glad Victor was able to stay with you through it all. We look forward to helping you in the future and appreciate your business. Follow us on Twitter and Facebook for special online offers. - Nick Smiley - General Sales Manager - [email protected]
07/25/2012
Provided by YP.comThe service was great. Everyone was very helpful I will come back again to service my new SUV.
Thank you for taking the time to give us your feedback. Our customers are always our number one priority, it is great you noticed our commitment to service. We look forward to helping with any service needs in the future. Enjoy your new SUV! Follow us on Facebook and Twitter for service deals and special offers. - Nick Smiley - General Manager - [email protected]
05/25/2012
Provided by YP.comI received very great, efficient and fast service from Boris at Gerald Nissan of Naperville. Thank you!
08/14/2013
Provided by YP.comNever in my life have I been more dead-set on a car purchase, only to be so completely *mortified* by the absolute sleaze, dishonesty, and sales gimmicks of Gerald Nissan of Naperville, that I literally had to just walk out. The good-cop/bad-cop duo of Paul Gawel and Frank Abdelrahman is the worst display of customer relationship management I have ever seen. Honestly, I've never seen any establishment treat any potential customer this poorly EVER! I never take the time to write reviews, but this place really is so poor that I feel the need to share.
So here goes: This was a transaction that should not have been any easier. I had my checkbook, my plates, and everything ready to go. I had been trading e-mails with Paul Gawel, and we had agreed to a price ahead of time. So I expected that when I walked in, it was just going to be a matter of signing a few documents and taking delivery of the car. I could not have been any more *wrong*.
When the brand new Nissan Rogue I was interested in wouldn't start, and had a completely dead battery, I should have taken that as an "omen" and ran. But I didn't. We waited for service to jump start it, and we did a test drive on a track behind the dealership. No problems yet. Then we walked into their office, and that is where the games began. They did not honor the price Paul Gawel quoted me at all. And they refused to do an apples-to-apples price comparison between what 'carsdirect.com' was offering, and what they were. Paul and Frank demanded that the price they originally quoted me via e-mail, came with a very high interest rate loan (considering that the Rogue was *supposed* to come with a 0.0% financing deal for 36-months *OR* $1,000 cash back). I told them I did want a loan at all; that I wanted the cash back; and that I would pay cash. They didn't listen to a word of it, and out came the loan application. I still played along, and it got even more ridiculous. They kept trying to further push the price up with extras and packages that are already factory installed and included on the vehicle anyways. It was just non-stop games and bull. These two individuals are the poster-child of sleazy Dallas used car salesman.
I still plan to purchase a Nissan Rogue, but I will be completing the transaction via 'carsdirect.com' with the caveat that order *NOT* be filled through Gerald Nissan!
11/08/2012
Provided by YP.comFerris was very pleasant and helpful to work with.
Ferris will appreciate your kind words! We're happy he was pleasant and helpful during your experience with us. Your 5-star rating is a great compliment to the entire Gerald Nissan of Naperville staff. Thank you for taking the time to share your experience. Be sure to find us on Twitter and Facebook, we offer exclusive specials for our valued customers. - Nick Smiley - General Sales Manager - [email protected]
10/24/2012
Provided by YP.comMike T. was a great salesman to work with. Very knowledgeable and personable.
We're thankful for your business. Mike will be thankful for your great feedback and 5 star rating as well. It's awesome he was "very knowledgeable and personable." Our staff strives to provide our valued customers with a positive experience from the moment they walk in the door. It's awesome you had this experience with Mike. Feel free to contact us if you need anything from our staff. Please follow us on Twitter and Facebook to stay current with everything our dealership has to offer also. - Nick Smiley - General Sales Manager - [email protected]
10/24/2012
Provided by YP.comGlen was very knowledgeable and very fun to work with. He worked hard for us. I will suggest Glen for their future car buying experience.
Thank you for recommending Glen. We love that you had fun working with him. It's always our goal to keep the car buying process fun, it's great Glen gave you a positive experience. If you have any questions or concerns please do not hesitate to contact our staff. We're always here to help our valued customers! Please find us on Twitter and Facebook to take part in exclusive online promotions. Thanks again! - Nick Smiley - General Sales Manager - [email protected]
10/18/2012
Provided by YP.comVery cordial service! The sales person, Mr. Ferris was able to understand my needs and suggested appropriate options. Happy to be here for my new car. Will suggest Gerald for my friends!!!
Claire, Thank you for the 5 star rating. Mr. Ferris will be thankful for your positive feedback. There is no bigger compliment to our staff than a customer's recommendation to family and friends, we appreciate yours! Our staff strives to understand our customer's needs and deliver several options so they can make the best decision. We're happy Mr. Ferris gave you appropriate options. If you have any questions or concerns regarding your new vehicle feel free to contact us! Also, be sure to follow us on Twitter and Facebook to take advantage of exclusive online offers for our valued customers. - Nick Smiley - General Sales Manager - [email protected]
10/12/2012
Provided by YP.comVery professional salesmanship. Boris was an asset and finance worked for for my deal.
On behalf of the entire Gerald staff, thank you for the 5 star rating. Boris will be grateful that you thought he was professional during the sales process. We agree he is an asset to our team. It s great finance worked hard to get you the right deal on your vehicle as well. Please know that our sales and service departments are here to help you with anything you need for your Nissan. Don t hesitate to contact Boris or any member of the Gerald team. Thanks again for sharing your thoughts. Please find us on Twitter and Facebook to stay current with all our specials. - Nick Smiley - General Sales Manager - [email protected]
10/12/2012
Provided by YP.comMiguel was extremely professional in his approach and greatly appreciated the attention he paid to my needs. I would recommend both Miguel & Gerald Nissan to others. Thank you!
We're thankful for your business! Your recommendation is a huge compliment to Miguel and our entire staff. At Gerald Nissan of Naperville, our number one priority is always to exceed our customer's expectations and needs. It's awesome that you felt Miguel paid attention to your needs during the sales process. We look forward to helping you with any future automotive needs you have. Thank you for choosing Gerald Nissan. Please find us on Twitter and Facebook to take advantage of all our maintenance deals and exclusive online offers. - Nick Smiley - General Sales Manager - [email protected]
10/03/2012
Provided by YP.comGreat experience! Ferris was great- give him a raise!
Scott, Thank you for recognizing Ferris. We agree, he is an asset to the Gerald Nissan team! We re ecstatic you had a great experience with us. It is always our goal to provide our valued customers with a positive experience from start to finish. Our service and sales departments are here for you if you need anything for your Gerald Nissan. We hope to work with you again soon. Please follow us on Twitter and Facebook to take advantage of all that Gerald Nissan has to offer. Happy driving! - Nick Smiley - General Sales Manager - [email protected]
09/28/2012
Provided by YP.comWe dealt with Victor: Bob during our car buying experience. Both were a pleasure to work with. It was very low pressure and there was no feeling of being "sold". Go Sox!
It's awesome that you had good car buying experience with us. Victor and Bob will love to hear you thought they both were a pleasure to work with too. Thank you for the 5 star rating. At Gerald Nissan of Naperville we strive to create a comfortable, low pressure environment. We're glad you understood this and appreciated our efforts! If you have any questions or concerns with your new vehicle please do not hesitate to reach out to us, our staff is here to help. Happy driving and go Sox! Be sure to follow us on Twitter and Facebook for maintenance deals and other special offers. - Nick Smiley - General Sales Manager - [email protected]
09/20/2012
Provided by YP.comGood customer service. Frank was a pleasure to work with. He is very kind, friendly, personable, & knowledgeable!
Frank will appreciate your review! Our entire staff strives to be kind, friendly, personable and knowledgeable through the entire car buying process. We're thankful Frank was all these qualities and a pleasure to work with. The goal at Gerald Nissan of Naperville is always to provide great customer service and get you in to the perfect car. Thank you again for your great review. We look forward to working with you again soon. Please find us on Twitter and Facebook to stay current with all our special offers. - Nick Smiley - General Sales Manager - [email protected]
09/18/2012
Provided by YP.comVery respectful. Good, personable, salesman. Answered questions and no overly aggressive.
We appreciate your feedback! It's awesome that you noticed our staff's desire to be respectful and personable. At Gerald Nissan of Naperville, we never want to be aggressive or put any pressure on our valued customers. We believe the car buying process should be fun and you shouldn't have any reservations about your purchase. Thank you for acknowledging our efforts to answer all your questions as well. On behalf of our entire staff, thank you for choosing Gerald. We hope to work with you again soon. Be sure to follow us on Twitter and Facebook to stay current with all our maintenance specials. - Nick Smiley - General Sales Manager - [email protected]
09/12/2012
Provided by YP.comFantastic sales consultant. He went out of his way to put an awesome deal together! Thank you!
Thank you for the 5 star rating. We re so happy that you had a fantastic sales consultant who went out of his way to get you an awesome deal. At Gerald Nissan of Naperville, our number one priority is our customer. We re glad that you understood this after working with us. Please reach out if you have any questions or concerns about your new vehicle, we re here to help! Thanks again. Please follow us on Twitter and Facebook to stay current with all our special promotions. - Nick Smiley - General Sales Manager - [email protected]
08/10/2012
Provided by YP.comThe customer service & experience is outstanding. You rock!
Steven, Thank you for the review. At Gerald Nissan of Naperville, we always appreciate feedback from our valued customers. It's exciting to know we left an outstanding impression on you and we look forward to serving you in the future. Please be sure to follow us on Twitter and Facebook for special online offers available to our followers. - Nick Smiley - General Manager - [email protected]
08/03/2012
Provided by YP.comThe extreme was very pleasant. Matt took the time to allow us to test drive both 4 cylinder and V6to help me decide. I did not feel pressured.
Thank you for recognizing Matt! Our goal at Gerald Nissan is to make our customers feel comfortable. We're so glad you did not feel pressured and got plenty of time to test drive. Please do not hesitate to contact us with any questions or concerns. Also, follow us on Twitter and Facebook for coupons and promotions. Thanks again. - Nick Smiley - General Manager - [email protected]
07/19/2012
Provided by YP.comEveryone was very helpful and were very knowledgeable on the car I was inquiring about.
We appreciate the 5-star rating! Thank you for acknowledging our staff, we strive to be able to answer every question our customer may have. If you have any other questions or concerns please contact us. Follow us on Twitter and Facebook to stay up to date on Gerald Nissan information also. Thanks again. - Nick Smiley - General Manager - [email protected]
07/11/2012
Provided by YP.comHe knew the product. Matt was very helpful and we spoke on Sunday when the dealer was closed where we had an issue with the test drive. Matt is very nice and did an awesome job. He was a good reason to buy here.
Ken, Thank you for recognizing Matt, he is a great addition to our team. We always try to go above and beyond for our customers, it is great that Matt could accommodate you when we were closed. Thank you again for your feedback and we look forward to helping you again. Follow us on Twitter and Facebook for specials. - Nick Smiley - General Manager - [email protected]
More Business Info
- BBB Rating
- Hours
- Regular Hours
Mon - Fri: Sat: Sun Closed - Extra Phones
Phone: 630-328-8100
Primary Phone: 630-328-8100
Phone: 630-355-3337
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- Nissan North America
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- New Car Dealers, Auto Repair & Service, Automobile & Truck Brokers, Automobile Accessories, Automobile Leasing, Automobile Parts & Supplies, Car Rental, Loans, New Truck Dealers, Used Car Dealers, Used Truck Dealers