TigerDirect

Write a Review630-548-2000

Wow! Is all I can say about this place. Tiger Direct has the WORST return policy among every store I have been to. We bought a 55 inch Samsung LED and it broke in less than 3 weeks. We had the original receipt, but recycled the 6 foot box. We spoke to the Store Manager over then phone and told him about our broken 55 inch Samsung TV. The Store Manager promised us that if we returned it before 30 days we would be able to exchange it for the same TV, however, we would not have a box, because they needed the box to return the broken TV back to Samsung. We agreed. We were told by the Store Manager that they were going to write notes under our name in the computer so we wouldn't have trouble exchanging the TV.



Guess what? We drove all the way to Tiger Direct in Naperville, IL and spoke to the same store manager that promised us a new TV. He went back on his word and said he can't do it. Not only this, he lied to us. He told us that he NEVER said we can return our TV without a box. We argued and still he lied. Now we have to deal with Samsung and hope they will fix our broken TV that cost us $1,200!



We will never go back to Tiger Direct again! Instead, we will buy our electronics from FRY'S Electronics from now on.

Great Prices and exceptional Customer service