Bob Hill Plumbing

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OPEN NOW - Closes at 4:00pm

This guy is an absolute thief. I called for service to run a water line from under our sink to the refrigerator which was about 5 or 6 feet. They sent a worker who came in, had a look at it and said “This is going to take 1-2 hours. Call the office to schedule it with Cathy” and left. About 15 minutes later he knocked on the door and said he could do it now if we wanted. He came in and got started. About a half hour later a second guy came and joined him (not sure where he came from but this definitely wasn’t a two man job). My fiancé was busy on a business call when they finished and he just paid the amount on the invoice. When we looked at it later we were charged two hours for 2 guys – labor alone $325. One guy was there for about an hour and a half including coming in to look at it and disappearing for 15 minutes and the second guy was there less than an hour. On top of it, they left the cabinet they had to drill through with a sawdust mess and the water line laying across the bottom of the cabinet. I called to complain about that so they sent one guy back to finish properly. I also complained about the ridiculous labor cost and Cathy agreed and said she would speak with the owner. The second guy was absolutely not needed. After several follow up phone calls she said she did speak with the owner, Rob, and he didn’t feel any need to adjust our bill. We were completely ripped off. 40+ years in business doesn’t equal honesty.

Well they came out on time. Typical Naples contractor who over charges. Came out for a water heater leak and was not fixed. Actually not his problem. He tried. Asked about a kitchen faucet install and after I said I did not want the typical big box store styles he brought a faucet from his truck and being naive we said OK and it was installed. We could have been told this was not the best faucet but one that they carried on the truck. Normal cost of faucet was $160-$188. Our cost before install was $280 plus tax plus the installation cost of $100. After a call he said sorry....too bad. He will not make adjustments. Thanks Bob for the great service and fair pricing. We work in real estate and we will remember!