Germain BMW of Naples

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I switched my service to Germain BMW with the last car I bought because of George Donavan . He was my service rep with 2 cars I bought before and he’s been excellent. He makes sure all your needs are taken care and that you’re satisfied.

Charles Griffith is very professional and takes great pride in his work. He always provides excellent customer service.

Been having my car serviced here for the past 10 years. I like the expertise that the dealer has with their own brand. Most importantly, they stand behind their service and commitment to the customer and do what ever it takes to resolve the issue/concern.I have worked with Chuck Griffith for the past eight years or so and, he is the best.

Always been treated kindly and respectfully. In making the final decision on buying a car, Oscar Matamoros maintained professionalism, was extremely helpful and honest, and sincere with the experience to ensure I was comfortable. Overall, a great experience!

Exceptional, Exceptional customer service.
Rhoel Gray extremely knowledgeable, personable, professional and just a GREAT man/person.
Thank you Germain BMW

Always get treated professionally by Adrian Pena. Courteous, efficient, thorough and a big smile!
Definitely an asset to Germain BMW!

Ron Arnold provided EXCELLENT service and is professional in every way. A joy working with him!

Moises Marante is the definition of Great Customer Service. He’s very knowledgeable and always willing to help you. He sees no problems only solutions. Thank you Moises for going the extra mile and making my experience at BMW great.

Best service, super quick and Adrian did an outstanding job!!!!!! He is the best! Never going elsewhere.

This was my 4th lease with Germain BMW and I continue to do business with them because of the customer service from the sales side as well as the maintenance side. The leasing process is seamless and I had the pleasure of working with Syed Mohiuddin on my most recent lease and this will again not be my last lease with Germain BMW!

The nicest customer service department we have ever dealt with. Rhoel Gray is fabulous. He's been our service department coordinator for years and is the reason we continue to drive BMWs.

Roberto Lopez helped us buy a new BMW X5. He was very patient and professional. We had a very positive experience working with him.

Germaine bmw of Naples has been servicing my bmws for 20 years now, and the service and experience has gotten better as time has gone by.
Bill Emerson has been my service advisor since my first visit, and through his dedication has become the service manager. From the reception staff, the the reception refreshments to the reception area ambiance, the staff at Germaine bmw has always been 5 star!

Recently, I visited Germain BMW to service my 2016 BMW 550i and Moises exceptional quality of service provided, amazing interpersonal skills and honesty were instrumental in my consideration for buying another vehicle at Germain BMW.

Upon completing this particular service appointment, I decided to purchase a new BMW X7 given how courteous and professional all my service appointments have been with Moises.

Moises Marante represents one of Germain BMW’s greatest strengths as it is the quality of service provided by him and the interpersonal interactions that led me to purchasing another BMW vehicle at Germain.

Thank You Moises and thanks to all the outstanding sales & service staff at Germain BMW. I look forward to a long relationship with Germain BMW!

The whole experience from delivering the car, discussing the service needs, collecting the loaner vehicle thro to being told the job was finished and returning to collect the car was painless and stress free.
I would recommend the team and George Donovan in particular for all your BMW service needs

Mike B

The service team, Bill Emmerson and Ron Arnold always perform above my expectation. As a long term customer, I appreciate the quick response to service my needs. Car repairs, even small issues like a flat tire can really ruin your day. Bill and his team make it effortless to quickly get you in for service and out without a hassle or delays. Buying a car is one thing, having it serviced over the life of ownership is really what makes the difference. All cars need service and occasional repairs, making that experience enjoyable, makes all the difference in the world. One of the most important things to me is the after-sale service and Germain's staff is second to none.

What a great service experience! Valet to and from my home, sanitized! Germain does it right every time..Moises Marante, my service advisor, was terrific. Communicative, professional and pleasant. Can’t go wrong with Germain.

Once again, great experience with service advisor George Donovan. Listens carefully to concerns about my old car, gets to bottom of issues and gets things taken care of. On this visit some helpful extras (topping off oil and car wash as usual) at no charge.

George Donovan is a terrific service advisor. He guided me thru some extensive repairs after an accident - and I'm very satisfied with the outcome. Germain BMW is the best!

This was my first time for service at Germain and it was a pleasure. I worked with Adrian Pena and he asked me the right questions to get things started and he kept me informed as the service progressed.