The Smile Fairy Dental Spa

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Everyone is very nice at this office. Unfortunately being nice is not the only thing that matters. They gave an original me a treatment plan that I had to sign for with all of the treatments, dental codes, and pricing. On that plan there were antibiotics that my dental insurance wouldn't pay for. They submitted the claim through my health insurance instead which agreed to pay for it. Then I got a new treatment plan in the mail with $150 out of pocket “placement fee” magically added. When I asked about it they said it was a fee that they “had” to charge because the antibiotics got shipped to them instead of them ordering it, which was never mentioned to me. That was extremely ridiculous but I let it be and continued with treatment plan.When I showed up for my first appointment, and after they had started to numb me, I was informed that when they originally wrote up the treatment plan they had forgotten one of the four quadrants and that they “had” to add that on there. Another $187 out of my pocket. I’m getting really annoyed at this point but fine, it has to be done so I agreed and they continued.When I’m finished with the appointment I go to check out. To my surprise I’m charged an extra $176 for the two treatments that were done that day (and a different dental code was used). I didn’t realize this until I got home and compared it to my original treatment plan. I called first thing the next morning and told that I would have to be called back by the office manager when she had time. I got a call back at 6pm from the hygienist that performed the treatment to see if everything was okay with my teeth. I said yes but I was concerned about the extra charges. She said that she wanted to talk to me about that too. She said that the dentist explained it to me before the treatment and I must have misunderstood. The only thing I understood is that they forgot to charge for one of the four treatments. I told her that I was unhappy that all of their add-ons were going to cost me over $500 out of pocket. Her explanation for that was “They (whoever made the plan) messed up. We all make mistakes. It’s not the first time and we have to charge you.” At that statement there I asked for my dental records and the rest of the antibiotics they received from my insurance so I could go to another dentist. She replied that she would be more than happy to email it all over. I would never recommend this denting. While they are nice, I feel like I was bait and switched. And although $500 may be just a little “mistake” to a dentist, it’s a lot of money to me.