Sitel Corp

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ClientLogic is one of the leading providers of business process outsourcing services in the United States. Operational for more than 25 years, the company offers expertise in customer care, fulfillment and back office processing industries. Headquartered in Hamilton, Ala., it has more than 50 facilities in over 15 countries, including Europe, Africa, Central America, Australia and Asia. Its clients include DIRECTV, Sony Corporation, ABN, AMRO, TiVo, British Telecom, National Geographic Television, LTU, Neuf Telecom, and United Online. A subsidiary of Onex Corporation, the company specializes in offering sales services and technical support through e-mails, online chat, fax and phone lines, order and payment processing, inventory management, shipping solutions, e-commerce, catalog maintenance, continuity services, and clients processing activities. Additionally, ClientLogic provides various specialty services, such as customer acquisition, retention solutions, relationship and campaign management, loyalty programs, inbound and outbound telesales, database development, customer analysis, and list brokerage services.