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This review is done on behalf of Andrea L. in Ashland City.
3 stars is sub-standard work and not at all what I expected. The completed job (which was extensive) looked like much of it had been done by a DIYer!! Let me break it down.
*Work completed in a timely manner - 1/5
1. Construction of stone seat walls and piers at front porch - 3/5
Besides the fact that the stone had to be refinished twice (due to improper finish) by two different companies, the columns and wall are satisfactory, but not perfect. Main complaint - grout on stone was sloppy in final appearance, finished not as promised.
2. Construction of front entry and fire pit terrace 1/5.
Stones have white and black spots all over them and the polymeric sand had to be replaced 2x due to bubbling and pitting. First re-do had same problems as initial job.
Duke Stone Restoration was sent out by Siteworks on two different occasions to try to assess the splotching and spotting on the stones but Siteworks never got back in touch with a solution for this problem. Duke Stone and his Son did however, see the reason for the polymeric sand issue and detected a water pooling problem under the stone. Duke reported this to Doug of Siteworks, and was surprised that we had never heard back from Doug. Duke's solution was to seal the stone as to camouflage the spotting, stating that this should have been done as soon as the stone was laid.
Duke was very kind and knowledgeable but unwilling to do the work.
3. Construction of stone step treads - 3/5
The two steps look very nice but top stones do not center with step stones.
4. Construction of stone fire pit - 4/5
The fire pit is nice and has been used regularly, but has same issue of grout not having been cleaned off the stone.
5. Construction of stone fire pit terrace seat wall 3/5.
Again, there is grout all over the stones and white and black spotting on the wall cap stones, and the top surface stones were not a smooth finish as promised.
6. Installation of front gate Florentine fountain - 3/5
The fountain was not properly sealed or leveled
7. Accent lights were put into the ground with no landscape box to finish.
Over all average - 3 stars