U-Haul of Elysian Field

Write a Review615-832-2024

CLOSED NOW - Opens at 7:00am

I returned my empty u-boxes to them a month ago and for some reason they decided to store the EMPTY u-boxes without notifying me. OBVIOUSLY I had no reason to have them stored and did not ask them to do this. They've tried multiple times to charge me for storing them and are now trying to tack on late fees because I refuse to pay. I've contacted UHaul corporate offices multiple times because this location is impossible to contact, was assured this issue would be taken care of and the GM would be reaching out. Haven't heard from him but they continue to keep trying to steal my money. Avoid this location at all cost. This move with UHaul has been a disaster from the start but this location's error has been the biggest joke of it all.

Update: never heard from the GM. Got an email from him saying they've tacked on a late fee and they have attempted to charge me three more times. I wish ZERO stars was an option.

Update part two: several more attempts to charge me have been made. Trey refuses to return any of my correspondence. Has now placed a Lien on the EMPTY boxes that the cooperate offices are showing available to rent at another location.

Unbelievably bad customer service.