Ability Towing

Write a Review850-942-6477

CLOSED NOW - Opens at 8:30am

Towed our car from a parking lot when it had a pass visible. When I called to speak to them they told me it was because the pass was filled out in pencil and not pen. No signs in the lot state that the pass must be written in ink. The manager was very rude when I asked him questions and refused to give me his name or the name of the owner. Don’t use them for any services their customer service is horrible

Worst customer service ever!!! I hope I don't ever have to deal with rude, unprofessional and disrespectful people in my life ever again. They were 30 mins late to open and they told me I was overreacting and he said he was not going to apologize for it because it's human to be late sometimes. The man was being so rude, I didn't understand why he was mad, i was the one that had every reason to be mad. Like they watched me park there and watched me leave then towed my car. He should've at least given me a warning. Shows how greedy and trashy they are. I've never dealt with such unprofessionalism in my entire life. I hope I never have to deal with them ever again.

Great help with my car that needed to be towed cause it wouldn't start. The truck driver arrived quickly, sooner than I was told, and he tried to help get it started. He added some gas and I was embarrassed when it started right up! He checked some other things in the engine and told me to have it serviced cause there were some things I didn't know needed to be done. (It had no washer fluid and the oil was low, the tires were also worn out only on one side.) Two days later I had to call them again cause someone rear ended me. Again, the lady who answered my call was friendly and able to get someone to me very fast. The SAME driver came and made me feel less upset and then he put my car onto the truck and waited till my friend came to drive me home. I felt like Ability Towing's driver really cared that I was ok and not hurt too. Thanks Ability Towing !