ADT Security Services

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This business makes it so difficult to call them but are so quick to call first responders as soon as you set off the alarm by accident or when trying to change the batteries to your smoke alarm. They have an automated answering service that transfers you to several other automated systems to ask you what you need. "So you don't have to wait," press 1 to have them call you back. Well, I pressed 1 and it told me I entered a wrong entry. "Press 2 to speak to a customer agent." I did and I'm still holding. As soon as you get through to them, I spoke to a female with an accent I couldn't understand. Afterwards, they put you on hold for another 45+ minutes to speak to someone else AFTER they transfer you once again! I'm completed frustrated and angry with this company! As soon as I'm able to get through, I'm completely cancelling my service. It's not worth it! It's a complete waste of money, time, and service! >:[

BASIC HOME SECURITY SYSTEM THAT OVERCHARGES FOR PREMIUMS

BOCA RATION, FL – ADT’s classic customer retention technique of reducing your monthly rate for up to 6 months – if you are currently unemployed or you want to cancel your home security service for any reason – works in their favor most of the time. After all, they want you to complete the 3-year agreement you have with them to maximize their profit.

So, they reduced my rate from $56.70 to $19.99 per month (plus tax), for six months. Pretty sweet, right?

Well, guess what happened? Their billing system gave me the reduced rate for only 1 month. So, I waited until the six-months they offered me ended and I called them to tell them how their billing system made an error and that they should honor the special rate.

The new customer service agent quickly tried to sign me up for the next 6-months for $19.99 to retain my loyalty. However, I made them a counter offer: Apply the amount your agreed to offer me but never gave me towards my cancelation fee, which was a hefty penalty (over $250). But, with my new adjustment credit of $220.25 I only had to pay $45.75 (see photo). But, this took 3 phone calls and an escalation to their Account Management Department in order to accomplish this.

Also, after my cancelation I kept my security equipment I had pay for plus all of the cable installation around the house. Good Value!

It goes to show you: any debt can be negotiated or cancelled in your favor, especially if a company is in the habit of enticing you with lower rates just to keep you paying month after month for an overpriced service.

slow responses, thank you for the 45 mins delay call, this is the second time that my business is vulnerable